Associate Director – Field Reimbursement, Patient Engagement, Customer Solution

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Oversee, develop, and manage a team of Field Reimbursement Managers responsible for access and fulfillment across Neuroscience healthcare provider accounts.

• Implement the PECS Field Reimbursement Manager strategy.

• Provide healthcare providers, patients, and caregivers with essential information, tools, and resources to assist patients in initiating and maintaining therapy.

• Promote communication among Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales.

• Inspire, coach, develop, and retain a diverse team of up to 10 direct reports.

• Formulate both short- and long-term strategic plans and oversee the execution of associated tactics.

• Reinforce district vision, cultivate team culture, drive accountability, manage FRM performance, build customer relationships, and reach team objectives.

• Guide FRMs in utilizing data insights and account management skills to overcome access barriers.

• Assist in identifying and resolving access and fulfillment challenges related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Establish relationships and collaborate with both internal and external partners while operating in the field with minimal oversight.

• Manage and allocate budget in accordance with team goals.

• Fulfill responsibilities in compliance with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.

• Report to the Field Director of Field Access & Affordability Solutions within PECS.

• Travel up to 75% of the time.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• At least 8 years of experience in a healthcare-related business is required.

• Understanding of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• Minimum of 3 years of direct people management experience.

• Proven leadership capabilities and successful performance in previous positions.

• A valid Driver's License from one of the 50 United States is required.

• Must reside within the region or be willing to relocate.

• Experience in the Neuroscience disease state is preferred.

• An MBA or other advanced degree/relevant certifications are preferred.

• Experience in developing and implementing customer-focused strategies is preferred.

• Ability to effectively collaborate in a cross-functional matrix environment is preferred.

• Exceptional written and verbal communication skills are preferred.

• Strong analytical and problem-solving abilities are preferred.

• Familiarity with the Neuroscience therapeutic market is preferred.

• A commitment to learning about emerging technologies, such as AI, is preferred.

• Experience in fostering team AI literacy and confidence, promoting trusted and responsible AI usage, and sound judgment is preferred.

• Willingness to travel up to 75% of the time is required.

🏝️ Benefits

• Eligibility for long-term incentive programs.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview process and disability accommodations.