Associate Director, Customer Onboarding, Implementation & Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee complete onboarding experiences for new higher education partners.

• Create and implement tailored plans that align with Search subscription features.

• Assist clients in incorporating College Board tools into their admissions and enrollment processes.

• Collaborate with Customer Success and Sales teams on onboarding milestones, implementation schedules, and early adoption metrics.

• Develop and conduct live, virtual, and in-person training programs targeted at higher education audiences.

• Lead webinars, workshops, and presentations via Zoom and similar platforms.

• Create scalable self-service resources, such as guides, videos, toolkits, and LMS content.

• Utilize instructional design best practices to craft user-focused learning experiences.

• Produce a variety of digital assets, including presentations, guides, and videos.

• Contribute to the development of training content and pathways within an LMS.

• Advocate for customer experience across onboarding, implementation, and training interactions.

• Collect and analyze client feedback to enhance training programs and foster product adoption.

• Collaborate across departments with Product, Go to Market, Sales, and Customer Success teams.

• Promote the adoption and sustained engagement of higher education partners utilizing College Board products.

• Travel 3–5 times annually to assist with key events and team initiatives.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• 3–5+ years of experience in onboarding, implementation, training, customer success, or similar positions.

• In-depth knowledge of higher education admissions, enrollment management, and recruitment challenges.

• Exceptional communication, presentation, and writing abilities.

• Experience in designing and delivering both virtual and in-person training sessions, including webinars.

• Willingness to travel 3–5 times a year.

• Familiarity with CRM and enrollment platforms such as Slate and Salesforce.

• Knowledge of Highspot, LearnUpon, or other Learning Management Systems (LMS).

• Proficient in Zoom Webinars, Slack, SharePoint, Canva, Drupal, and Jira.

• Experience in creating digital learning materials, including video production and editing.

• Experience with Monday.com or similar project management systems.

• Authorization to work in the United States is required.

• A passion for enhancing educational and career opportunities and engaging in mission-driven work.

• A curious mindset and eagerness to embrace emerging technologies, including AI-driven solutions, and a readiness to learn new digital tools.

• Strong written and verbal communication skills, with clarity and conciseness.

• A learner’s mindset and commitment to personal growth.

• A strong drive for impact and excellence, including making data-informed decisions.

• A collaborative and empathetic working style.

🏝️ Benefits

• Meaningful career opportunities.

• A supportive team environment.

• A comprehensive benefits package designed to help employees thrive.

• Fair and competitive compensation.

• Location-adjusted salaries.

• Open and transparent discussions regarding compensation and benefits throughout the hiring process.