Associate, Deal Desk

This is a fully remote position, open to applicants in India.

📋 Description

• Act as a trusted consultant to the Sales teams, serving as a subject matter expert on deal policies, which include pricing, contract terms, product configurations, and compliance requirements.

• Support the Sales Organization throughout the entire customer lifecycle, from Lead-to-Quote, Contract-to-Order, and Booking-to-Renewal/Cross-sell/Up-sell.

• Oversee the Deals Desk queues for deal requests, ensuring that all requests are handled thoughtfully and within the established SLA, while prioritizing workflow and managing request volumes to optimize efficiency and expedite deal processes.

• Lead deals through the sales cycle and internal approval processes in partnership with cross-functional teams such as Sales Leadership, Legal, Accounting, Billing, and Product.

• Identify areas of improvement and recommend enhancements to policies, processes, and systems to improve compliance during the contracting phase and increase sales productivity.

• Drive projects and initiatives aimed at boosting efficiency and simplifying processes across Sales Operations and the Sales organization.

• Develop and maintain Sales Dashboards, SFDC Reports, and performance metrics to provide Sales teams with actionable insights and facilitate data-driven decision-making.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Exceptional analytical skills with strong problem-solving abilities.

• Excellent interpersonal skills, encompassing both written and verbal communication.

• Ability to cultivate relationships and collaborate effectively to achieve results.

• Proficient in articulating concepts clearly and credibly at all organizational levels.

• High attention to detail.

• Proficient in SFDC and familiar with Configure, Price, Quote (CPQ) systems, preferably Zuora.

• Willingness to work night shift hours from 7 PM to 4 AM.

🏝️ Benefits

• Medical Insurance: Comprehensive INR 5,00,000 coverage for the employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Statutory Benefits: Gratuity in accordance with the Payment of Gratuity Act, 1972.

• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) along with gazetted public holidays and special life-event leaves.

• Remote-First work environment that enables our employees to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, and wellbeing to ensure an excellent remote work experience.