Associate Customer Success Partner

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the main point of contact for designated customers, both internally and externally.

• Recognize deficiencies in customer programs and identify opportunities for enhancement.

• Articulate FADV’s value proposition, pricing structure, procedures, and competitive strengths.

• Formulate pricing strategies, terms, and conditions for contract renewals, obtaining necessary approvals and signatures.

• Facilitate bi-weekly customer engagement calls and provide summaries of meetings.

• Address issues and seek opportunities for product or service expansion.

• Work in partnership with cross-functional teams to meet customer goals.

• Handle, escalate, and take ownership of customer concerns until resolution.

• Offer alternative solutions to enhance the customer experience.

• Achieve or surpass customer satisfaction KPIs.

• Present reports and presentations on FADV offerings.

• Keep updated logs of open issues, project plans, business records, and account documentation.

• Monitor and record account achievements, risks, and opportunities.

• Prepare and present quarterly business reviews.

• Accurately complete data and forecast updates in a timely manner.

• Oversee customer contract events and related documentation.

• Draft renewal proposals, conduct analyses, and obtain approvals.

• Meet or exceed quotas for retention, growth, and up/cross-selling on a monthly, quarterly, and annual basis.

⛳️ Requirements

• There are no specific education, experience, certification, technical skill, or language requirements mentioned.

🏝️ Benefits

• Information on benefits is not provided in the job description.