Associate Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage relationships with Zefr clients for its programmatic offerings.

• Assist clients in implementing campaigns on DV360, Google Ads, and Facebook by utilizing customized performance-boosting strategies and tactics.

• Act as the main point of contact, addressing incoming requests and proactively engaging with partners.

• Provide strategic guidance to achieve KPIs related to clients’ advertising investments.

• Support clients through both technical and strategic challenges while communicating their needs to internal teams.

• Analyze client data to develop actionable solutions and spearhead initiatives aimed at enhancing performance and minimizing costs.

• Track clients’ objectives, KPI-driving metrics, and pertinent corporate and industry trends.

• Recognize customer challenges and collaborate with cross-functional teams on business and product requirements.

• Gain a comprehensive understanding of Zefr's products and services to discover additional value opportunities.

• Assist brands in accomplishing their advertising objectives while providing exemplary customer support.

• Collaborate with Zefr’s product team by sharing customer feedback to enhance the product suite.

⛳️ Requirements

• A minimum of 1 year of experience in customer success management, programmatic trading, or advertising operations (preferred).

• Proficient understanding of Google Ads and DV360 is essential.

• Experience with other tools in the Google Marketing Platform suite is an advantage.

• Exceptional written and verbal communication skills.

• Ability to adapt communication styles for various organizational levels and clients.

• Strong organizational abilities and capacity to prioritize multiple tasks effectively.

• Proficient analytical skills and comfort with Excel.

• Familiarity with YouTube is a plus.

• Ability to convey technical systems and challenges in simpler terms.

• High empathy for customers and a keen understanding of their expressed and unexpressed needs.

• Strong and adaptable time-management skills.

• Must indicate whether employment visa sponsorship in Canada will be needed now or in the future.

🏝️ Benefits

• An equal opportunity employer dedicated to promoting diversity and inclusion within the workplace.