Associate Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of clients from initial onboarding to renewal and growth phases.

• Act as the primary point of contact and trusted advisor for clients.

• Conduct proactive account management with organized calls, defined agendas, mutual success plans, and follow-up actions.

• Gain expertise in Whippy’s communication, automation, and AI-agent solutions while understanding clients’ staffing operations.

• Develop workflows, AI agents, and automation tools to address client challenges.

• Participate in call shadowing, receive coaching, and gradually take on more responsibilities.

• Reach out to clients proactively to prevent issues before they escalate.

• Take ownership of both gross and net revenue retention, achieving performance objectives.

• Link product usage to client business outcomes and communicate value through relevant metrics.

• Recognize expansion opportunities and pass warm leads to the sales team.

• Transform client successes into case studies, references, and testimonials.

• Guide clients towards initiatives that deliver business value.

• Advocate for client requirements with product, sales, and engineering teams.

• Experiment, iterate, and document insights gained.

• Report directly to the Head of Customer Success and work alongside a dedicated six-member customer success team.

⛳️ Requirements

• 0-1 years of experience; recent graduates are encouraged to apply.

• Degree in STEM or a technical field, or proven entrepreneurial experience such as starting or managing a project.

• Customer-facing internships or roles are advantageous.

• Comfortable with technical aspects and developing effective solutions using available tools.

• Strategic and commercial mindset, with an understanding of pricing and ownership of retention and growth opportunities.

• Excellent written and verbal communication skills in English.

• Located in Latin America or the US.

• Available to work Eastern hours, starting at 8 am ET.

• Experience in the staffing sector or familiarity with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a plus.

• Ability to work autonomously, stay organized, take initiative, and remain composed under pressure.

• Required technical background application question: STEM degree or direct professional SaaS experience with APIs or webhooks.

• Required application responses that demonstrate experience in supporting a product, tool, or system and troubleshooting integrations.

• Required Loom video showcasing communication skills, a client success story, a technical explanation, and motivation for joining Whippy.

🏝️ Benefits

• Monthly performance-based bonuses.

• Compensation that varies based on results.

• Coaching and mentorship from the Head of Customer Success.

• Practical coaching and shadowing experiences.

• Opportunities for rapid growth and learning.

• A non-bureaucratic environment that encourages innovative ideas, feedback, and experimentation.