Associate Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitate the onboarding process for customers and guide them throughout their product or service lifecycle.

• Organize and execute regular Customer Success Reviews to assess product utilization, roadmaps, and customer feedback.

• Act as the Subject Matter Expert for pertinent platforms, tools, or services.

• Analyze and interpret consumption reports, providing insights that inform customer success and renewal strategies.

• Foster and cultivate relationships with key customers and partners.

• Work collaboratively with sales and internal teams to align offerings with customer goals and promote co-selling opportunities.

• Assist and guide project teams to ensure the successful delivery and synchronization of service projects.

• Engage in continuous learning to enhance knowledge of new product technologies and relevant offerings.

• Oversee order workflows and ensure the timely delivery of services in coordination with customers and carriers.

• Maintain effective communication with customers and internal teams regarding project status and future requirements.

⛳️ Requirements

• A completed Bachelor’s Degree or equivalent work experience is required.

• A minimum of 2 years of experience in a technical, business, or sales position.

• At least 1 year of experience in a Cisco dedicated sales support/subject matter expert role, managing Cisco Support Services & Software contracts, including Enterprise Agreements, independently for Customers & Account Executives.

• Skilled in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal.

• Intermediate proficiency in Word, Excel, PowerPoint, and Outlook.

• Intermediate knowledge of Microsoft Dynamics AX for enterprise resource planning, including order tracking, inventory management, and financial reporting.

• A solid understanding of Cisco's business model, architectural frameworks, and comprehensive solutions.

• Capability to articulate the Cisco Smartnet renewal program.

• Willingness to travel to SHI, Partner, and Customer Events.

🏝️ Benefits

• Opportunities for continuous professional development and leadership advancement.

• Comprehensive health, wellness, and financial benefits.

• Medical, vision, and dental coverage.

• 401K plan.

• Flexible spending options.

• Access to world-class facilities and technology in both office and home office settings.