Associate Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee account activity and health indicators, providing customers with pertinent guidance.

• Develop and present customer communications, webinars, resources, and automated programs.

• Assist customers in overcoming obstacles, re-engaging with the platform, and effectively utilizing Medely's tools.

• Identify retention risks and evolving staffing needs, taking proactive measures and connecting customers with internal partners.

• Detect recurring inquiries and platform challenges, relaying feedback to Product and other teams.

• Monitor engagement, account health, and the effectiveness of campaigns.

• Support outpatient and post-acute facilities in realizing sustained value from Medely's healthcare staffing marketplace and workforce management tools.

• Contribute to customer retention, re-engagement, growth opportunities, and scalable customer support initiatives.

⛳️ Requirements

• At least 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.

• A genuine passion for assisting customers in resolving issues and deriving greater value from a product or service.

• Proficiency in analyzing data, identifying patterns, and using insights to prioritize tasks.

• Excellent written and verbal communication skills that are both clear and thoughtful.

• Strong organizational skills and the ability to follow through across multiple accounts and priorities.

• Interest in technology and the capability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.

• A collaborative mindset and sound judgment in deciding when to resolve issues independently or engage a partner.

• Flexibility to balance consistent programs with customer needs that require personalized attention.

• Must be located in the US, within the 48 continental states.

• Must respond to the employer's inquiries regarding US work authorization and visa sponsorship.

🏝️ Benefits

• 401k

• Comprehensive benefits package including medical, dental, and vision insurance

• Flexible and unlimited paid time off (PTO)

• Paid parental leave

• Remote work within a digital environment

• Competitive salary based on experience and performance

• Join a mission-driven startup that is modernizing the healthcare industry

• Opportunity to make a significant business impact