Associate Customer Service Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Address general consumer inquiries and concerns through designated communication channels.

• Oversee customer interactions on at least two platforms, including phone and chat.

• Assess and escalate issues to Leads, Senior Agents, and Managers as necessary.

• Determine the root cause of customer problems and convey solutions clearly and effectively.

• Utilize customer support software, CRM systems, knowledge bases, shipping platforms, and other tools proficiently.

• Accurately complete consumer account updates and confirm consumer information.

• Follow policy and procedure guidelines diligently.

• Provide expert-level information regarding product and service features to consumers.

• Engage in upselling and support retention initiatives when applicable.

• Remain updated on departmental changes and policy revisions through internal communication channels.

• Achieve quality, efficiency, performance metrics, service level agreements, consumer satisfaction, and brand voice standards.

• Undertake additional tasks as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• A minimum of two years of customer service experience is highly preferred.

• Familiarity with a ticketing or CRM system is essential.

• Prior experience working remotely is preferred.

• Background in Sales, Supplements, Health, or Nutrition is advantageous.

• Proficiency in MS Office software and phone systems is a plus.

• Must be able to sit or stand at a desk for daily shifts with a headset, and possess finger dexterity for typing.

• Access to high-speed internet is required.

• A quiet and dedicated workspace is necessary.

• Willingness to work on weekends and holidays as needed.

• Strong written and verbal communication skills are required.

• Excellent interpersonal abilities are essential.

• Must be a self-starter with self-motivation and discipline.

• Effective time management skills are necessary.

• Openness to constructive feedback is important.

• Adaptability is required.

• Ability to manage and organize a large volume of information is essential.

• Capability to work independently as well as in a team environment is required.

• This position does not qualify for Visa Sponsorship.

🏝️ Benefits

• Incentives based on performance.

• 401k plan with company matching.

• Comprehensive healthcare coverage.

• Competitive total rewards package.

• Opportunities for dynamic career advancement.

• Professional development programs available.

• Chances to learn from skilled colleagues worldwide.

• Benefits that support physical, financial, and emotional wellbeing.