Associate Community Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with ZAM’s headquarters in Los Angeles, the Singapore office, and creative teams to develop, curate, and share social media content for clients.

• Manage client communications, comprehend client objectives, and offer effective solutions.

• Deliver project updates and precise tracking to clients and internal stakeholders, including updates on risks and challenges.

• Build and enhance community platforms such as Discord, Subreddits, Forums, Twitch, and Facebook Groups.

• Oversee community moderation and manage as well as recruit volunteers across various platforms.

• Organize and host community events to engage and expand online communities.

• Collaborate with the marketing and creative services teams to execute high-quality projects.

• Track online community sentiment and provide insights to foster and sustain a positive atmosphere for clients.

⛳️ Requirements

• Proficient in both English and German.

• Bachelor’s degree in Marketing, Business Administration, or a related field.

• A minimum of 2 years of community management experience in an agency or gaming setting.

• A Bachelor’s degree or a combination of relevant experience and education is required.

• Avid gamer with experience in PC, console, and mobile games.

• Self-driven, independent, detail-oriented, process-focused, and adaptable when working across various clients and business units.

• Strong leadership abilities and effective resource management skills.

• Open-minded and solution-oriented, with excellent written and verbal communication skills.

• Experience in launching at least one new product and/or facilitating the development of a successful community.

• Capability to thrive in a fast-paced environment, manage uncertainty, and collaborate effectively with international clients.

• Willingness to work irregular hours to coordinate with the headquarters in Los Angeles and international clients.

• Proficient with online community platforms such as Discord, Reddit, Wikis, Forums, and Twitch.

• Proficient with social media platforms including Twitter, Instagram, TikTok, Snapchat, and Facebook.

• Familiarity with project management and social media tools like Sprout Social, Hootsuite, Asana, and Trello.

• Knowledge of ARPG games.

🏝️ Benefits

• Commitment to being an Equal Opportunity / Affirmative Action Employer.

• A diverse workforce and opportunities available for colleagues and business.