Associate Client Success Director

This is a fully remote position, open to applicants in Arizona, +17 more locations.

📋 Description

• Act as the main point of contact for Clients within the Wiland organization.

• Achieve or surpass revenue targets for a designated portfolio of Clients.

• Ensure high levels of Client satisfaction and retention.

• Maintain consistent communication with Clients to comprehend their business objectives and performance metrics.

• Develop Client growth plans to address their needs and increase revenues.

• Familiarize yourself with Wiland’s comprehensive range of products and services to illustrate their benefits to Clients.

• Choose models and provide recommendations or proposals.

• Oversee all revenue activities for assigned Clients.

• Engage in up-selling and cross-selling opportunities with existing Clients.

• Collaborate with Clients to devise strategies and enhance industry knowledge.

• Prepare and deliver order recommendations utilizing approved Wiland methodologies.

• Guide Clients through the Client “Maturity Cycle.”

• Project monthly and quarterly advancements toward sales and revenue objectives.

• Travel occasionally to Client offices and industry events as necessary.

⛳️ Requirements

• A Bachelor’s degree or equivalent professional experience.

• A minimum of 2 years in the direct marketing sector is preferred.

• At least 2 years of experience in list circulation or client service is preferred.

• 2+ years of proficiency with Microsoft software products and internet research capabilities.

• Proven sales abilities, including up-selling and cross-selling, for at least 2 years.

• Capability to effectively develop and maintain quarterly sales/revenue forecasts.

• Familiarity with Salesforce or a similar contact management tool is desired.

• Outstanding written and verbal communication skills.

• Strong problem-solving abilities and a proactive approach.

• Advanced PC skills, including proficiency with Microsoft software products and internet research capabilities.

• Ability to thrive in a team setting with minimal direct supervision.

• Knowledge and experience with customer service management software.

• Must reside in AR, AZ, CO, FL, GA, IA, IN, KS, MA, MI, MO, NC, NE, NH, OH, OK, PA, TX, VA, or WY.

• Must be a US citizen or authorized to work in the United States.

• Only applicants with a strong attention to detail will be considered.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible Spending Account.

• Basic and Voluntary Life/AD&D Insurance.

• Short & Long-Term Disability.

• 401(k) Retirement Savings Plan with company match.

• Paid Parental Leave.

• Flexible Time Off (FTO).

• 14 Designated Company Holidays.

• Variable compensation component.