Associate Cash Applications Specialist – BPO

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Ensure the accuracy and timeliness of customer Accounts Receivable (AR) balances, including the processing of payments and credit applications.

• Handle daily ACH payments and check deposits while reconciling entries to identify and rectify variances.

• Record and allocate customer payments and update information in daily bank report spreadsheets.

• Reach out to customers to obtain payment remittances and clarify remittance instructions or questions related to cash applications.

• Follow up on unsuccessful payments as required.

• Monitor email and Zendesk tickets, responding promptly to customer inquiries.

• Provide customers with the requested banking information following established protocols.

• Assist in the overall Collections process, including fulfilling ad hoc requests.

• Review AR aging reports and investigate any unapplied credits.

• Keep detailed records of unapplied funds and investigate outstanding or aged balances.

• Collaborate with internal teams to resolve issues related to payments and accounts.

• Ensure that all financial and customer information is managed accurately and efficiently.

⛳️ Requirements

• A Bachelor's degree in Accounting, Finance, Business, or a related field.

• 1–3 years of experience in cash applications, accounts receivable, or a related finance position.

• Strong analytical and problem-solving capabilities.

• Excellent verbal and written communication skills in English.

• Upper-Intermediate level of English proficiency.

• Proficient in MS Excel, PowerPoint, and Word.

• Ability to effectively communicate with clients and internal teams.

• High attention to detail and precision when managing financial data.

• Comfortable navigating multiple systems and juggling various tasks simultaneously.

• Proactive mindset and eagerness to learn new tools and processes.

• Nice-to-have: Experience in a Software as a Service (SaaS) environment.

• Nice-to-have: Familiarity with Intacct.

• Nice-to-have: Knowledge of payment platforms like Stripe, Paya, or Braintree.

• Nice-to-have: Experience with Zendesk or other customer support/ticketing systems.

• Nice-to-have: Familiarity with Salesforce.

• Nice-to-have: Understanding of Accounts Receivable and Collections processes.

• Nice-to-have: Previous experience dealing with banking or payment-related information.

🏝️ Benefits

• Equal opportunities in recruitment, career advancement, and leadership roles.

• An international work environment.

• Opportunities for career development.

• Discussions with the talent team regarding goals, experiences, and company culture.

• Chances for technical interviews and customer interview opportunities.

• Opportunity to gain expertise in finance, technology, and client support.