Associate Application Support Consultant, Swedish

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the primary point of contact for customers seeking assistance with IT and business application inquiries.

• Deliver professional, efficient, and effective support to Unit4 clients.

• Resolve support cases and fulfill tasks necessary to assist the customer base.

• Manage issues through to resolution while collaborating with colleagues and R&D.

• Investigate, process, and document application defects.

• Notify the Team Leader of potential escalation risks and coordinate additional resources as needed.

• Address customer escalations and take ownership of complex issues, keeping customers informed throughout the process.

• Adhere to information security protocols, business procedures, policies, and ISO standards.

• Research, document, and propose process enhancements to the Customer Services Team Leader.

• Recognize opportunities for service improvements or chargeable activities and escalate them through the proper channels.

• Maintain a personal development plan focusing on product/technical and interpersonal skills.

• Train and mentor junior team members.

• Collaborate and assist colleagues in a team-oriented environment.

⛳️ Requirements

• Proficient in English (both verbal and written).

• Proficient in Swedish (both verbal and written).

• Strong analytical and problem-solving skills.

• A background in finance/accounting is advantageous.

• Familiarity with Microsoft technologies, workplace processes, and IT infrastructure.

• Outstanding customer-facing skills with the ability to deliver exceptional customer service.

• Experience in finance or with financial software is beneficial.

• Prior experience in a customer service role is a plus.

• Capable of managing time effectively, prioritizing tasks, and meeting deadlines.

• Possess a friendly and professional demeanor with a positive attitude.

• Ability to take initiative and work independently as well as part of a team.

• Capability to operate in a dual working environment.

• Knowledge of a Unit4 ERP module or similar modules is an advantage.

• Familiarity or experience with ServiceNow and ITIL is beneficial.

• Security clearance and background checks may be required upon accepting an offer.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Additional attractive benefits.

• Growth opportunities supported by tools and guidance.

• Access to talented colleagues, role models, and mentors.

• Involvement in sustainability initiatives, including Environmental, Social, and Governance strategy and the Act4Good programme.

• A safe and inclusive workplace environment.

• Employee Resource Groups open to all.