Associate Account Manager, Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Sustain the current portfolio of clients while executing daily responsibilities and expectations of an Associate Account Manager.

• Assist in the onboarding and mentoring of newly recruited Associate Account Managers.

• Offer support and advice on complex customer issues and procedures to team members.

• Address urgent customer-related issues and provide backup assistance across the regional team.

• Organize agendas and engage actively in planning meetings, team huddles, training sessions, and supervisory meetings.

• Aid the Supervisor with escalation requests, case management, and business management tasks.

• Provide shadowing opportunities for potential internal candidates.

• Take part in feedback focus groups for Associate Account Managers.

• Conduct contractual re-signs to prolong customer relationships and enhance profitability.

• Address cancellation requests in accordance with the established escalation policy.

• Communicate with clients regarding the company's pricing strategies.

• Utilize Salesforce to schedule and document calls, meetings, and proposals.

• Capture customer emails, reduce rate restrictions, and manage customer credits.

• Boost customer engagement by promoting Republic Services products.

• Review customer retention initiatives, progress toward goals, and key client relationships with the Supervisor.

• Perform additional job-related tasks as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required).

• At least 1 year of customer service experience (Required).

• Experience in the waste or transportation industry (Preferred).

• Daily proficiency in Salesforce.

• Capability to carry out customer retention activities, contractual re-signs, and handling cancellation responses.

• Ability to sell the complete range of Republic Services products.

• Skill in scheduling and documenting calls, meetings, and proposals using Salesforce.

🏝️ Benefits

• Comprehensive medical benefits coverage.

• Dental plans.

• Vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance.

• Accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).