Associate Account Manager, Bilingual Preferred

This is a fully remote position, open to applicants in United States.

📋 Description

• Sustain and nurture relationships with current customers through consistent proactive communication.

• Acquire a solid understanding of the services offered, different lines of business, pricing models, and available promotions.

• Execute contract renewals to extend customer engagements and enhance profitability.

• Address cancellation inquiries in accordance with the defined escalation procedures.

• Liaise with customers about the company's pricing strategies.

• Utilize Salesforce on a daily basis to plan and record calls, meetings, and proposals.

• Collect customer email addresses while minimizing rate restrictions and customer credits.

• Boost customer engagement by promoting the complete range of Republic Services products.

• Regularly meet with the Sales Manager to assess retention efforts, progress towards objectives, and significant customer connections.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

• Capability to proactively maintain and retain existing commercial and industrial customer accounts.

• Proficiency in making outbound calls and receiving inbound calls.

• Familiarity with services, lines of business, pricing structures, and promotions.

• Proficiency in Salesforce.

• Ability to sell the complete range of Republic Services products.

• Bilingual skills are preferred.

🏝️ Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability coverage.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan featuring a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).

• Opportunities for professional development and growth within your role.

• Commitment to investing in new tools and technology that enable you to perform your job safely and effectively.