Associate Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Assist account managers and Field Applications Engineers in comprehending client needs.

• Monitor account priorities and guarantee prompt responses to customer inquiries.

• Cultivate a deep understanding of customer requirements, Solidigm products, sales methodologies, and market trends.

• Aid in the preparation of customer-facing documentation, meeting follow-ups, business evaluations, forecasts, and internal communications.

• Collaborate with Sales, Engineering, Strategic Planning, Global Operations, and other cross-functional teams.

• Create, maintain, and revise account plans, opportunity trackers, customer action logs, and account records.

• Keep opportunity information, meeting notes, customer contacts, and sales activity logs updated in CRM systems.

• Assist in pipeline development, forecast preparation, design win tracking, and revenue reporting.

• Help address customer concerns and manage deliverables.

• Ensure operational, logistical, and technical assistance for assigned accounts.

⛳️ Requirements

• Willingness to travel up to 50% of the time.

• Strong enthusiasm for sales, customer interaction, semiconductor technology, cloud infrastructure, data centers, or enterprise storage solutions.

• Ability to quickly grasp technical concepts and convey product, supply, and business information effectively.

• Customer-centric approach with a strong commitment to follow-through and responsiveness.

• Basic understanding of forecasting, pricing, contracts, supply coordination, customer meetings, or quarterly business evaluations.

• Excellent written and verbal communication skills.

• Active listening abilities and sound judgment.

• Strong collaborative skills across multiple functions.

• Analytical mindset and meticulous attention to detail.

• Curiosity and a willingness to expand knowledge of storage technologies, SSD products, customer workloads, and market trends.

• Strong organizational and time management capabilities.

• Ability to foster productive working relationships with peers, managers, cross-functional teams, and customer contacts.

• A growth mindset, professionalism, and a dedication to continuous learning.

• Capacity to connect customer needs, internal execution, and business goals.

• Bachelor's degree or equivalent experience is not explicitly required; educational credentials are not a requirement stated in the posting.

🏝️ Benefits

• Restricted stock units (RSU).

• Restricted cash units (RCU).

• Cash bonus programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Supplemental life and AD&D insurance.

• Short- and long-term disability coverage.

• Healthcare flexible spending accounts.

• Dependent care flexible spending accounts.

• Company match on eligible 401(k) plan contributions.

• Remote work opportunities.