Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively manage and maintain relationships with current commercial and industrial waste-services clients.

• Conduct outbound calls and handle inbound inquiries to sustain business with smaller, less complex accounts.

• Enhance customer engagement by promoting the complete range of Republic Services offerings.

• Acquire an understanding of available services, business lines, pricing models, and promotional offers.

• Execute contract renewals to strengthen client relationships and boost profitability.

• Address cancellation requests in accordance with the escalation policy.

• Support corporate pricing strategies through proactive communication with customers.

• Utilize Salesforce on a daily basis to schedule and log calls, meetings, and proposals.

• Collect customer emails and work to reduce rate restrictions and customer credits.

• Meet routinely with the Sales Manager to discuss retention efforts, progress towards targets, and important customer relationships.

• Undertake other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

🏝️ Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability benefits.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).