Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively manage and nurture relationships with current commercial and industrial waste-service clients.

• Conduct outbound calls and handle inbound inquiries to retain business with smaller, less complex clients.

• Enhance customer engagement by promoting the complete range of Republic Services products.

• Stay informed about services, business lines, pricing models, and promotional offers.

• Execute contractual renewals to strengthen customer ties and boost profitability.

• Address cancellation requests in accordance with the established escalation policy.

• Inform customers about company pricing strategies and initiatives.

• Utilize Salesforce on a daily basis to schedule and document calls, meetings, and proposals.

• Collect customer emails while minimizing rate restrictions and customer credits.

• Meet regularly with the Sales Manager to discuss retention efforts, progress towards objectives, and significant customer relationships.

• Perform other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

🏝️ Benefits

• Comprehensive medical benefits coverage

• Dental plans

• Vision coverage

• Health care and dependent care spending accounts

• Short- and long-term disability

• Life insurance

• Accidental death & dismemberment insurance

• Employee and Family Assistance Program (EAP)

• Employee discount programs

• Retirement plan with a generous company match

• Employee Stock Purchase Plan (ESPP)

• Paid Time Off (PTO)