Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and preserve existing customers for ongoing commercial and industrial waste services within a designated territory.

• Conduct outbound calls and handle inbound calls to retain business from smaller, less complex commercial and industrial clients.

• Enhance customer engagement by promoting the complete range of Republic Services products.

• Acquire and uphold knowledge of company services, business lines, pricing models, and promotional offers.

• Execute contractual renewals to strengthen customer relationships and boost profitability.

• Address cancellation requests following the established escalation procedures.

• Interact with or reply to customers in support of company pricing strategies.

• Utilize Salesforce on a daily basis to schedule and document calls, meetings, and proposals.

• Collect customer emails and reduce rate restrictions and customer credits.

• Meet regularly with the Sales Manager to assess retention and relationship activities, track progress toward goals, and manage key customer relationships.

• Carry out additional job-related tasks as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0 - 2 years of experience in customer service. (Required)

• Experience in the waste or transportation industry (preferred qualification)

• Proficiency in using Salesforce on a daily basis.

• Familiarity with available services, business lines, pricing structures, and promotional offers.

• Capability to make outbound calls and receive inbound customer calls.

• Skill in performing contractual renewals and handling cancellation requests.

• Ability to capture customer emails and minimize rate restrictions and customer credits.

🏝️ Benefits

• Comprehensive medical benefits coverage, along with dental and vision plans.

• Health care and dependent care spending accounts.

• Short- and long-term disability insurance.

• Life insurance and accidental death & dismemberment coverage.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan featuring a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).