Associate Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with designated Account Managers to assist customers and ensure a superior customer experience via prompt and precise communications.

• Cultivate and uphold a comprehensive understanding of Navan’s travel and expense product offerings.

• Empower program administrators by educating them on the functionalities of Navan’s products.

• Oversee and address email inquiries related to product integrations, platform settings, travel and expense policy configurations, payment and integration challenges, product issues, and feature suggestions.

• Enhance customer satisfaction, promote product adoption, boost retention, and minimize the risk of customer churn through timely and informed guidance.

• Manage customer escalations and collaborate with various teams to resolve issues effectively.

• Represent the customer’s perspective and provide internal insights to maximize customer value and retention.

• Implement playbooks and program strategies to foster adoption and satisfaction, while monitoring outcomes using established KPIs.

• Document procedures to support the team in an efficient and scalable manner.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• A minimum of 1 year of experience in customer success, account management, sales, or a related customer-facing role within a rapidly expanding SaaS organization.

• A strong passion for customer experience and technology, with the capacity to thoroughly understand a product.

• Excellent written and verbal communication skills, with the ability to convey complex concepts and technologies clearly to diverse audiences, including C-level executives.

• Detail-oriented, with the capability to remain organized and prioritize tasks and initiatives in a dynamic environment, as well as to solve problems effectively.

• A data-driven mindset aimed at continuously enhancing efficiency.

• Highly intelligent, passionate, motivated individuals with high emotional intelligence who are eager to delight clients, drive revenue, and advance their careers.

🏝️ Benefits

• Comprehensive training and enablement programs.

• Accelerated pathway to a revenue-generating Account Manager position.