Assistant Vice President, Global Managed Services Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the principal executive for Altera's India Managed Services operations.

• Formulate and implement a long-term strategy that aligns with corporate goals, market prospects, and client requirements.

• Collaborate with executive leadership to pinpoint global growth potential in healthcare IT and emerging technology sectors.

• Propel ongoing operational transformation and enhance organizational maturity.

• Cultivate trusted executive relationships with clients throughout North America, Europe, Asia-Pacific, and other international markets.

• Provide guidance to customers on service optimization, digital transformation, AI integration, and operational enhancements.

• Ensure outstanding client satisfaction, retention, and growth results.

• Engage in executive business reviews, client escalations, and strategic planning discussions.

• Lead extensive delivery teams for application services, managed services, consulting services, support operations, and professional service engagements.

• Establish delivery practices, governance structures, service management protocols, and operational controls.

• Utilize metrics, KPIs, and analytics to promote accountability, efficiency, quality, and client results.

• Oversee P&L performance for designated business functions, delivery teams, and cost centers.

• Foster revenue growth, profitability, margin enhancement, resource optimization, and operational efficiencies through the adoption of new technologies.

• Assist in sales, solution development, pricing strategy, and business development efforts.

• Identify and mitigate organizational, operational, financial, and delivery risks.

• Champion the adoption of Artificial Intelligence and automation capabilities.

• Create strategies leveraging generative AI, predictive analytics, intelligent automation, and other emerging technologies.

• Set up AI governance, adoption frameworks, and measurable business outcomes.

• Lead, mentor, and cultivate management teams and the global workforce.

• Build leadership pipelines and succession plans.

• Promote an inclusive, collaborative, and performance-driven culture.

• Define objectives, accountability metrics, coaching methodologies, and professional development initiatives.

⛳️ Requirements

• Over 10 years of progressive leadership experience in IT Services, Managed Services, Professional Services, Consulting, Outsourcing, or similar technology organizations.

• More than 10 years of experience leading large-scale global delivery teams and client-facing operations.

• At least 7 years of executive leadership experience with accountability for P&L management, organizational performance, and strategic planning.

• Proven success in managing geographically distributed teams that serve global clients.

• Strong executive presence with the capability to effectively engage with customers, industry leaders, and senior stakeholders.

• Experience in driving operational transformation and process improvement initiatives.

• Track record of cultivating high-performing teams and developing leadership talent.

• Strong financial acumen with experience in managing revenue, margins, utilization, and operational metrics.

• In-depth knowledge of service delivery frameworks, governance models, staffing strategies, and customer success initiatives.

• Familiarity with Healthcare IT, IT Infrastructure, Digital Health, Electronic Health Records (EHR), Clinical Systems, Revenue Cycle, or related healthcare technology markets.

• Experience in supporting other regulated industries and emerging technology markets.

• Demonstrated success in driving AI, automation, and digital transformation initiatives.

• Background in large consulting firms, managed services providers, healthcare technology companies, or global outsourcing organizations.

• Knowledge of ITIL, Lean, Six Sigma, Agile, or other service management frameworks.

• An MBA, Master's Degree, or equivalent advanced education is preferred.

• Strong insight into global market trends that affect Managed Services, Healthcare Technology, Artificial Intelligence, and Digital Transformation.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance and wellness programs.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a collaborative work environment.