Assistant Store Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist the Store Manager in overseeing the daily operations of the store.

• Contribute to the establishment of the new Bath store and its team, focusing on business growth and profitability.

• Enhance customer service levels, foster team development and retention, and uphold communication and retail standards.

• Act as the Store Manager's deputy in their absence.

• Convey financial objectives and performance metrics to the team.

• Aid sales personnel in meeting individual targets and enhance performance through business development and relationship management.

• Prepare weekly trade reports that include anecdotal insights and highlight missed sales or potential opportunities.

• Monitor costs related to tailoring and take necessary actions when expenses rise.

• Oversee the performance of the sales floor team, ensuring service quality, effective communication, brand awareness, product knowledge, and visual merchandising standards.

• Engage in weekly performance meetings to set goals and implement training schedules.

• Assist with recruitment, onboarding, training, disciplinary actions, and performance appraisals.

• Maintain communication with HR and address staff performance issues with managerial support.

• Conduct daily floor inspections to ensure visual excellence and compliance with health and safety standards.

• Guarantee appropriate stock levels, timely replenishment, cycle counts, and adherence to security protocols.

• Manage team deployment, breaks, peak and quiet times, shop floor standards, and store recovery operations.

• Ensure a commercially driven shop floor layout and outstanding presentation.

• Confirm the store opens on time and is securely locked and alarmed.

• Assist with in-store events.

• Set an example in customer service, addressing inquiries and issues promptly and professionally within 24 hours.

• Evaluate customer service standards, resolve issues, and handle customer inquiries and complications.

• Foster the growth of the Bath business through an entrepreneurial mindset and networking.

⛳️ Requirements

• A minimum of 5 years’ experience in luxury retail, preferably in menswear, at Department Manager/Assistant Manager level or as Store Manager of a smaller store.

• Clear, concise, and courteous communication skills.

• A strong passion for tailoring and a desire to enhance tailoring knowledge.

• Proficient in English, both spoken and written.

• Capability to work under pressure and manage multiple scenarios effectively.

• Immaculate personal presentation.

• Punctual, adaptable, and able to respond to business needs on short notice.

🏝️ Benefits

• 28 days of holiday per year, including bank holidays.

• 20% Staff Discount across all Frasers group Stores.

• Clothing allowance.

• Commercial Bonuses.

• Generous product discount on all Gieves & Hawkes items.

• Long Service awards.

• Discounted Gym membership.

• Option for remote work.