Assistant Manager, Hosted Services

This is a fully remote position, open to applicants in India.

📋 Description

• Directly manage a project management team under the guidance of a Hosting Director.

• Lead, develop, and mentor Senior Litigation Data Analysts, Technical Project Managers, and Hosting Team Leads.

• Establish and nurture relationships with clients supported by the team.

• Collaborate with internal support and development teams to ensure effective and efficient client service.

• Provide consultation at the project level, escalation support, and manage workload during high-demand periods.

• Supervise service delivery and hosting quality for direct reports.

• Initiate proactive coaching while offering constructive feedback and development suggestions.

• Act as an escalation point for both internal and external matters, coordinating support structures and case coverage.

• Conduct performance evaluations and recommend opportunities for employee growth and development.

• Allocate projects, oversee PM utilization and work distribution, coordinate coverage, and facilitate case transitions.

• Enhance and refine internal processes and workflows in collaboration with PM and OPS management.

• Work together on organization-wide initiatives aimed at delivering exceptional customer service.

• Manage additional special projects as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in litigation support, legal practice, or a related field within the eDiscovery industry.

• Prior leadership experience is preferred.

• Outstanding analytical, organizational, and problem-solving abilities.

• Capability to proactively and independently address complex issues.

• Strong verbal and written communication skills with clients and all levels of the organization.

• In-depth knowledge of project management principles and concepts.

• Familiarity with electronically stored information (ESI) related to legal matters.

• Understanding of hosted discovery management applications and tools.

• Proficiency with Windows operating systems, network storage, and archival technologies.

• Expert-level skills in Microsoft Office Suite.

• Extensive familiarity with litigation support applications such as Ringtail, eDiscovery Review, Relativity, and Introspect.

• Proven leadership qualities, integrity, accountability, respect, and professionalism.

• Ability to manage multiple tasks, prioritize effectively, and organize work efficiently.

• Knowledge of business processes, best practices, clients, organizational structures, and internal support groups.

• Capacity to support special requests and projects while adhering to policies and procedures.

🏝️ Benefits

• Competitive total compensation package including base salary, bonus potential, comprehensive benefits, wellness programs, and perks.

• Paid time off, which includes Casual, Earned, Sick, Special Leave, and Holidays.

• Continuous learning and development through training and education reimbursement programs.

• A diverse and inclusive workplace environment.

• A free, engaging, interactive, and incentivized global wellness program.

• 24/7 white-glove support provided by the company.