Assistant Manager – Citrix Support

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Develop and execute strategies for Citrix infrastructure in both OnPrem and cloud environments.

• Design VDI solutions that are scalable, secure, and highly available.

• Monitor and enhance Citrix performance, including latency, IOPS, and resource allocation.

• Implement strategies for traffic routing and load balancing.

• Oversee the migration of users from OnPrem to DaaS.

• Manage hybrid VDI environments and ensure integration between OnPrem and cloud infrastructure.

• Provide tier 2 and tier 3 support for critical Citrix-related issues.

• Conduct root cause analyses and implement long-term solutions.

• Document resolutions and maintain comprehensive system knowledge.

• Apply patches and security updates while maintaining access controls and RBAC.

• Lead upgrades of Citrix infrastructure, migrations to Citrix Cloud, and refreshes of NetScaler technology.

• Collaborate with cross-functional teams to ensure timely project completion and resolve any blockers.

⛳️ Requirements

• Extensive knowledge of Citrix Virtual Apps and Desktops, Citrix NetScaler, and Citrix Workspace Environment Management (WEM).

• Strong expertise in OnPrem and cloud-based (DaaS) Citrix solutions, including configurations for hybrid environments.

• Proficient in traffic management, load balancing, resource optimization, and session management.

• Solid understanding of public and private cloud environments, particularly Azure, and their integration with Citrix DaaS.

• Familiarity with Hyper-V, VMware, cybersecurity principles, encryption, access control, security policies, GDPR, ISO 27001, PCI-DSS, network protocols, VPN configurations, firewalls, WAN optimization, routing, traffic distribution, and latency management.

• Advanced skills in troubleshooting, performance monitoring, resource management, and resolving issues within Citrix environments.

• Expertise in automation, PowerShell scripting, and methodologies for Citrix deployment.

• Proficient in managing Citrix policies and profiles, as well as creating optimized machine catalogs and delivery groups.

• Strong project management capabilities, with the ability to oversee migrations, upgrades, and ongoing activities.

• Excellent interpersonal, communication, collaboration, analytical, and problem-solving skills.

• 8+ years of experience in managing Citrix environments, including design, deployment, and troubleshooting.

• Experience overseeing large-scale VDI environments accommodating hundreds to thousands of users across various geographies.

• Proven track record in managing Citrix Cloud migrations and hybrid Citrix deployments.

• Experience with public/private cloud platforms such as Azure and their integration with Citrix DaaS.

• Familiarity with enterprise-scale storage, networking, and virtualization technologies.

• Experience leading Citrix infrastructure projects, technology refreshes, cloud migrations, and performance optimizations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and continued education.

• A collaborative and inclusive work culture.