Assistant Manager, Certification

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Manager of Certification to achieve team objectives and enhance operational efficiency and effectiveness.

• Supervise, mentor, and support team members to create a positive workplace atmosphere.

• Create and update process documentation, which includes Standard Operating Procedures (SOPs) and job aids.

• Evaluate team and business performance, analyze relevant data, and share insights with internal stakeholders.

• Conduct performance reviews, address any issues, and celebrate accomplishments.

• Recruit, train, mentor, and develop staff in partnership with the Manager.

• Approve timecards for each pay cycle.

• Facilitate one-on-one meetings with employees and lead team discussions.

• Provide support for the Manager of Certification during their absences.

• Stay updated on industry trends and contribute subject matter expertise.

• Use sound judgment when escalating inquiries to reduce rework.

• Comprehend team time allocation and its relevance to workflows and processes.

• Exemplify LegitScript’s core values.

⛳️ Requirements

• Proven experience in identifying inefficiencies and collaborating on solutions through process enhancements or targeted training.

• Strong leadership abilities and a genuine passion for staff development.

• Excellent interpersonal and communication skills, including the ability to lead group discussions and conduct one-on-ones.

• Capability to coordinate and manage large-scale or long-term projects, maintain stakeholder relationships, and take ownership of deliverables.

• Experience in direct or indirect leadership, or guiding a team through transitions.

• Proficient in macOS, Google Workspace, and Microsoft Excel.

• A mindset geared towards continuous improvement.

• Ability to cultivate and sustain effective working relationships while maintaining high performance standards.

• Competence in managing multiple competing priorities in a dynamic environment.

• Professional writing skills and the ability to review others' written work.

• Clear and effective written and verbal communication skills.

• Sound judgment and practical common sense.

• Exceptional time management and the ability to make independent decisions.

• Strong attention to detail.

• Robust analytical, project management, and problem-solving abilities.

• Growth-oriented mindset with receptiveness to feedback and change.

• Proficiency in speaking, reading, comprehending, and writing in English.

• Open to candidates holding a 4-year degree in business or analytics, or an equivalent combination of education and experience.

• A minimum of two years of experience in a compliance-related role or industry.

• Visa sponsorship is not available.

• International remote work is not supported.

🏝️ Benefits

• Competitive salary.

• Flexible working arrangements.

• Opportunities for professional development through research, reading, and external learning experiences.