Assistant Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Cultivate and inspire a team environment, aiding direct reports in enhancing performance and fostering professional development.

• Seek out new sales opportunities while also nurturing existing client relationships.

• Assist with accounts payable and receivable, quoting, as well as profit and loss statements.

• Direct and oversee the daily functions of CHB colleagues.

• Supervise workflow and ensure the completion of customer correspondence, claims, post-entry tasks, logs, collections, and issue resolution.

• Manage office staff, review their progress, address inquiries, and troubleshoot technical issues.

• Adjust personnel assignments to meet deadlines, while overseeing and guiding colleagues across all shifts.

• Conduct regular audits to verify adherence to procedures and documentation flow.

• Communicate information and feedback promptly to managers or designated team members.

• Stay updated on industry trends, company policies, and procedural changes, and relay updates to the team to ensure compliance.

• Build and maintain positive relationships with CBP and other government entities concerning entry resolutions.

• Perform additional tasks as assigned by management.

⛳️ Requirements

• High School Diploma or GED.

• Licensed Customs Broker.

• A minimum of 3 years of supervisory or managerial experience.

• At least 5 years of experience in customs brokerage.

• Proficient in import operations, transportation, logistics, and customs brokerage.

• Capability to support clients and motivate colleagues.

• Strong analytical skills, encompassing accuracy, thoroughness, information gathering, analysis, multitasking, and prioritization.

• Customer-focused skills, including handling challenging customer situations, prompt response to customer needs, soliciting feedback, and effective communication.

• Excellent interpersonal skills, including conflict resolution, confidentiality, active listening, emotional control, openness to ideas, accountability, and teamwork.

• Demonstrated motivation, persistence, goal-setting abilities, and calculated risk-taking.

• Proficient problem-solving skills and the ability to devise alternative solutions.

• Capacity to work independently, meet deadlines, and manage high workloads.

• Commitment to the company's Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value, and High Accountability.

🏝️ Benefits

• Fully remote position.

• Work schedule from Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time.

• Occasional travel required (up to 20% of the time).