Assistant Director – Student Experience and Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the institutional expert on every aspect of the student lifecycle.

• Oversee the strategy, design, execution, and ongoing enhancement of the comprehensive student experience.

• Drive student operations initiatives and set operational standards that contribute to student success.

• Collaborate with executive leadership, business leaders, Product Owners, and IT teams to identify and prioritize strategic improvements.

• Lead cross-functional projects aimed at enhancing operational efficiency, scalability, system functionality, and student satisfaction.

• Ensure that system modifications, business processes, and operational workflows align with the objectives of the student lifecycle by applying agile methodologies.

• Create and implement policies, procedures, and technological solutions that optimize the student experience.

• Advocate for effective use of technology to enhance staff productivity and student success.

• Work alongside technology teams to deploy and maintain enterprise solutions and process advancements.

• Track performance metrics, operational efficiency, and student experience outcomes through data-driven insights.

• Provide leadership and oversight for operational teams while promoting engagement, accountability, and professional growth.

• Lead change management initiatives related to processes, technology, and operational enhancements.

• Promote innovation, collaboration, and student-focused decision-making throughout the institution.

• Set priorities, manage multiple projects, and ensure the timely achievement of strategic and operational goals.

• Exemplify best practices in meeting deadlines, managing deliverables, and fostering cross-departmental cooperation.

• Work with student-facing teams and the IT department to synchronize strategy, processes, technology, and execution.

⛳️ Requirements

• A Master's degree is required, ideally in Higher Education, Business Administration, Organizational Leadership, Information Systems, Operations Management, or a similar field.

• A Bachelor's degree from an accredited institution is necessary.

• At least 10 years of progressive leadership experience in higher education, focusing on the student lifecycle through operational, technology, process improvement, or student services roles.

• A minimum of 5 years of experience in leading teams and managing other leaders.

• Extensive experience with Microsoft CRM, Anthology, Canvas, or comparable enterprise platforms.

• Demonstrated experience in leading large-scale operational and technology transformation projects.

• Strong project and program management skills, including expertise in agile methodologies and technology implementation frameworks.

• Experience in designing and optimizing business processes that facilitate student success and organizational scalability.

• Proven ability to influence and collaborate with executive leaders and cross-functional stakeholders.

• Exceptional written, verbal, presentation, and facilitation abilities.

• Capability to manage multiple strategic initiatives concurrently in a remote setting.

• Strong analytical skills with a background in utilizing operational and student data for decision-making.

• A minimum internet bandwidth of 50Mbps download and 5Mbps upload from the remote work location is required.

• Candidates must not reside in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

🏝️ Benefits

• Eligibility for an annual bonus for all full-time employees.

• Comprehensive medical, dental, and vision insurance.

• Options for HSA and FSA.

• Paid parental leave.

• Paid time off for volunteering.

• Tuition reimbursement and reduction programs.

• Generous paid time off (PTO).

• 401k plan with employer matching.

• Full-service wellness and Employee Assistance Program (EAP).

• Employee recognition and awards programs.

• Employer-paid life and AD&D insurance.

• Short-term disability coverage.

• Employer-paid long-term disability coverage.

• Virtual-first work environment.

• Inclusive workplace culture.

• Remote work arrangements available.

• Responsibilities for internet service purchase, setup, installation, support, and ongoing maintenance clarified for remote employees.