Assistant Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and emails from payers and applicants.

• Address issues related to payment accounts and follow up on inquiries.

• Conduct outbound calls and send emails for account research and problem resolution.

• Serve as the primary point of contact for incoming calls from the ACD line and email inquiries.

• Assist payers and applicants in establishing accounts.

• Provide education to payers and applicants regarding their accounts.

• Update demographic data and supplementary account information.

• Reach out to payers and applicants about their accounts as needed.

• Independently troubleshoot and resolve issues faced by payers and applicants, including escalated calls.

• Achieve or surpass departmental quality and quantity standards.

• Maintain proper attendance, punctuality, and scheduled shift coverage.

⛳️ Requirements

• Must be authorized to work in the United States without requiring current or future sponsorship.

• High school diploma or equivalent.

• Minimum of 2 years of relevant customer service experience in a call center environment.

• Ability to consistently meet or exceed departmental performance standards.

• Capability to thrive in a collaborative team setting.

• Demonstrated accountability and willingness to take ownership of tasks.

• Ability to maintain excellent attendance and punctuality.

• Strong focus on ensuring customer satisfaction.

• Proficient in active listening skills.

• Ability to manage multiple priorities effectively.

• Strong verbal communication skills.

• Competence in handling stressful situations and meeting multiple deadlines.

• Strong critical thinking and problem-solving abilities.

• Exceptional accuracy with attention to detail.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Generous earned time off.

• 401K and student loan repayment options.

• Life insurance and Accidental Death & Dismemberment (AD&D) insurance.

• Employee assistance program.

• Employee stock purchase program.

• Tuition reimbursement.

• Performance-based incentive pay.

• Short- and long-term disability coverage.

• Comprehensive wellness program.