Asset Protection Investigator

This is a fully remote position, open to applicants in California.

📋 Description

• Analyze and investigate the activities of associates and customers in both retail stores and online platforms.

• Detect fraud, policy breaches, theft, and Asset Protection issues through exception-based reporting, AI-assisted analysis, and departmental reporting.

• Execute comprehensive investigations across all brands and channels related to suspected internal and external fraud, theft, and policy violations.

• Prepare and present precise, well-documented investigative reports and case summaries.

• Gather documentation and compile investigative results for Asset Protection, Legal, HR, law enforcement agencies, and financial institutions when applicable.

• Oversee the maintenance of department files, records, investigative documents, and case management logs.

• Complete case reporting, case auditing, PCI compliance hotlines, and CCPA reviews.

• Assist in trend analysis, statistical reporting, and updates for senior leadership.

• Provide investigative assistance to Asset Protection Managers, Directors, the Vice President, Legal, HR, and Risk Management.

• Foster and maintain relationships with internal partners, law enforcement, financial institutions, associates, and customers.

• Review systems and documentation to pinpoint gaps and ensure adherence to company policies, procedures, and Asset Protection standards.

• Suggest process enhancements.

• Create ad hoc queries, AI prompts, reports, and case summaries utilizing data management and reporting tools.

• Undertake special projects and additional duties as required.

⛳️ Requirements

• A minimum of 5-10 years of experience in Asset Protection, retail, or a care center environment.

• Strong intermediate skills in database and spreadsheet management.

• Proficiency in Microsoft Excel, Power BI, and MicroStrategy.

• Familiarity with social networking platforms and basic online investigative tools is preferred but not mandatory.

• Experience in AI-assisted analysis and reporting is an advantage.

• Background in exception-based reporting systems, such as Appriss Secure 5, is a plus.

• Wicklander integrity interview certification is preferred but not essential.

• Capability to sit for extended periods.

• Proficiency in typing on a keyboard and using a PC.

• Ability to communicate via telephone, Zoom, and Teams.

• Capability to work remotely.

• Must not require current or future immigration sponsorship, including H-1B or other employment-based immigration.

• This role is not eligible for relocation assistance.

🏝️ Benefits

• Competitive salaries and extensive health benefits.

• Generous discounts across all Williams-Sonoma, Inc. brands.

• 401(k) plan and other investment opportunities.

• Paid vacation, holidays, and various time-off programs.

• Medical, dental, and vision insurance.

• Health and dependent care tax-free spending accounts.

• Medical, family, and bereavement leave.

• Benefits for domestic partners.

• Short- and long-term disability programs.

• Life and travel insurance.

• Employee assistance program.

• Tax-free commuter benefits.

• Wellness program promoting physical, financial, and emotional health.

• Opportunities for in-person and online learning through WSI University.

• Cross-brand and cross-functional career advancement opportunities.

• Location-specific sample sales.

• Business casual work environment.

• San Francisco-based bike share program.

• Time off available to volunteer.

• Matching donations to qualifying nonprofit organizations.

• Company-sponsored community engagement opportunities.

• Discounts at local businesses.