Area Service Manager – Region Mitte, Hessen, Rheinland-Pfalz, Saarland

This is a fully remote position, open to applicants in Germany.

📋 Description

• Overall accountability for service and maintenance operations within the Central region (Hessen, Rheinland-Pfalz, Saarland)

• Cultivate and sustain long-term client relationships while providing both technical and commercial assistance

• Lead a team of service technicians, fostering their professional and personal growth

• Oversee service KPIs to guarantee exceptional service quality and customer satisfaction

• Strategically position and enhance service offerings in the marketplace

• Assess data and metrics to create sustainable improvements in processes, productivity, and customer experience

• Initiate and guide regional improvement initiatives

• Develop, manage, and continuously refine relevant KPIs to ensure target achievement

• Accountable for the region's revenue, costs, and outcomes while supporting profitable growth

• Collaborate with sales, applications, project management, and other internal stakeholders

• Manage the planning of team capacity and deployment

• Play an active role in escalation management and support strategically significant customers

⛳️ Requirements

• Bachelor's degree or equivalent technical qualification

• Extensive experience in service and/or commercial management

• Strong background in the medical technology sector and service environments within hospitals and healthcare institutions

• Proven ability to build and nurture long-term customer relationships

• Several years of experience in leading, developing, and inspiring employees

• Exceptional leadership, communication, and coaching abilities

• Experience in talent development and relationship-building across all organizational levels

• Analytical, self-motivated, and pragmatic approach to complex situations

• Persuasive presentation and communication skills

• Willingness to travel frequently within Germany

• Valid driver's license

• Proficient in German and highly competent in English

• Experience in leading decentralized service organizations or technical teams

• Proven success in enhancing customer satisfaction, productivity, and business outcomes

• Understanding of service processes, resource management, and performance oversight

• Capability to drive change and advocate for continuous improvement

• Entrepreneurial mindset, personal accountability, and results-oriented

🏝️ Benefits

• Company pension plan

• Financial support for fitness and wellness initiatives

• Well-being program

• Additional health insurance with various personalized options

• Company car (including private usage)

• Opportunity to contribute sustainably to the future of healthcare

• Career advancement in an international, innovation-driven setting

• Salary and bonus structures

• Culture of collaboration and mutual support