Area Service Manager – North-West Italy

This is a fully remote position, open to applicants in Italy.

📋 Description

• Coordinate all service operations with local technical teams.

• Compile, consolidate, and analyze data with Quality Management to deliver monthly reports to customers.

• Continuously assess and identify enhancements in after-sales service processes.

• Acquire in-depth knowledge of current customer service agreements and assist in preparation in line with Epta's policies.

• Oversee recall campaigns in collaboration with quality/non-conformity and service teams.

• Conduct analysis of preventive and actual costs, including materials, labor, and external subcontractors, for all service operations.

• Identify new external providers and negotiate rates and Service Level Agreements (SLAs).

• Supervise subcontractors by validating SLAs, costs, overdue items, certifications, and documentation.

⛳️ Requirements

• A minimum of 4 years of professional experience in this role or a similar position.

• Management experience, ideally within a multinational environment, with comparable dimensions and activities.

• Proficiency in English and at least one additional language.

• Degree in Engineering.

• Capability to work from any location within the Veneto Region.

🏝️ Benefits

• Training through Epta's Learning Management System (LMS) Catalogues.

• Remote work options whenever feasible.

• Provision of necessary technical equipment.

• Flexible working hours.

• Opportunities for volunteering activities.

• A modern workplace culture.

• Opportunities for personal and professional development.