Area Manager – Franchise Performance

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess hotel performance and workflow data to pinpoint opportunities within the designated portfolio.

• Provide on-site and virtual consultations utilizing the necessary tools, resources, and performance insights.

• Counsel owners on strategies aimed at enhancing guest satisfaction, increasing top-line revenue, profitability, and portfolio expansion.

• Create action plans for consultations and ensure timely follow-up after consultations.

• Keep records related to property, ownership, consultations, and management in Salesforce.

• Evaluate the effectiveness of consultations through feedback, surveys, and stakeholder adoption of suggested actions.

• Stay informed about Choice programs, franchise requirements, operational practices, market trends, and industry conditions.

• Work collaboratively with cross-functional teams and connect owners with operational, sales, revenue, training, and execution resources.

• Report unusual performance trends, ownership-engagement issues, and competitive insights to the Director of Franchise Performance & Activation.

• Aid in franchise growth by identifying opportunities and generating leads with regional vice presidents of franchise sales.

• Engage in franchise association activities, communications, and corporate initiatives.

• Collect and share industry insights, market trends, risks, opportunities, and best practices.

• Implement Choice cultural values and performance principles.

• Communicate via virtual meetings, phone, email, and text while independently managing portfolio and project priorities.

⛳️ Requirements

• A minimum of five years of hotel-level leadership experience or other relevant experience.

• Proven experience in analyzing performance data and leveraging insights to enhance hotel operations or business outcomes.

• Background in consulting, training, or influencing hotel owners, operators, or similar business stakeholders.

• Established track record of contributing to hotel performance improvement.

• Experience managing portfolio responsibilities, deadlines, and multiple project-support requests simultaneously.

• Familiarity with hotel operations, guest-service diagnostics, action planning, property systems, sales and marketing, and profit-and-loss statements.

• Proficient in Microsoft Outlook, Excel, PowerPoint, and Word.

• Capability to utilize Salesforce for documenting property, ownership, and consultation information.

• Ability to analyze performance and workflow data using STR, GIS/Medallia, Cvent, Workday, Concur, Zoom, Tableau, Profitability Benchmarking/HotStats, Okta/MFA, Business Intelligence, and other relevant corporate reporting systems.

• Competent in communicating via virtual meetings, phone, email, and text.

• Strong analytical judgment and data management skills.

• Exceptional written, verbal, consultative, and results-driven communication skills.

• Proven ability to build relationships, listen, train, consult, influence, and persuade effectively.

• Efficient organization, time management, accountability, and follow-through skills.

• Self-motivated with the ability to handle multiple priorities and achieve results in a remote work environment.

• An associate or bachelor’s degree in a related field, or an equivalent combination of education and relevant work experience.

🏝️ Benefits

• Competitive salary and benefits package, including medical, dental, and vision coverage.

• Paid leave and time-off for holidays, vacation, personal, family, volunteer work, sick leave, jury duty, bereavement, military service, and religious observance.

• Financial benefits for retirement and health savings.

• Employee recognition programs.

• Discounts at Choice hotels worldwide.