Area Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Mentor and cultivate General Managers to guarantee the appropriate personnel are in place and that store-level procedures are executed with excellence.

• Foster ongoing development of store-level management teams through strategic workforce planning.

• Implement and deliver customer-experience initiatives, uphold Wawa brand standards, ensure safe and secure store environments, and engage both associates and customers.

• Create, execute, and sustain operational plans that align with corporate standards.

• Support General Managers by helping them focus and prioritize their tasks effectively.

• Maintain a consistent presence in stores across all shifts and days, at least 4 days a week, to observe, coach, and establish expectations.

• Enhance store leadership's business acumen to boost profitability and drive key performance metrics.

• Ensure that General Managers comprehend and utilize business reports and tools effectively.

• Assess local markets and competitive environments; share insights with Directors of Store Operations.

• Adapt to evolving market conditions and competitor actions to meet financial goals and Health of the Business metrics.

• Address customer and vendor complaints while implementing effective grievance resolutions.

• Foster relationships with internal corporate departments and external vendors to resolve store-specific challenges.

• Communicate in a professional manner with both internal and external customers while maintaining community relationships.

• Lead the implementation and change management of new initiatives; align the General Manager team and provide process feedback to the Director of Store Operations.

• Ensure adherence to corporate policies, procedures, and local, state, and federal regulations.

• Manage crisis situations and consistently apply accountability and progressive discipline.

• Serve as a positive role model by exemplifying Wawa’s Core Values and Brand Ambassadorship.

• Direct and support the team; oversee work, provide feedback and coaching, assist in development, complete performance evaluations, take corrective actions, and participate in hiring decisions.

⛳️ Requirements

• Strong ability to communicate effectively both verbally and in writing.

• Proficient in analyzing information and proposing effective solutions.

• Capability to build and nurture strong teams and individuals.

• Highly developed consultative and facilitation skills.

• Exceptional professionalism and commitment to confidentiality.

• Ability to manage multiple priorities simultaneously.

• Understanding of P&L reports, budgeting, and basic financial evaluation skills.

• Comfort working in a fast-paced, team-oriented environment with shifting priorities and timelines.

• Availability to respond to store-related emergencies 24/7/365.

• Ability to foster a working environment that promotes positive morale, individuality, quality, creativity, and teamwork.

• Capacity to collaborate effectively with cross-functional teams.

• Willingness to relocate as necessary – preferred.

• Ability to travel locally 80% of the time.

• At least 3 years of experience in multi-unit management within the Retail or Food & Beverage industry.

• Proven success in managing and developing team leaders.

• Highly proficient in Microsoft Office Suite applications.

• Must possess a valid driver’s license.

• Bachelor’s degree in Business, Marketing, or a related field – preferred.

• MVR check required at the time of offer.

• Internal eligibility criteria: must currently be an AM and have DOSO approval to apply.

🏝️ Benefits

• Reasonable accommodation provided to complete an application upon request, in accordance with applicable law.

• Commitment to equal opportunity employment and nondiscrimination protections.