AR Specialist IV

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Report directly to the Sr. Manager of Accounts Receivable.

• Oversee a designated portfolio of high-volume and strategic accounts from Property Management Companies.

• Collaborate across departments to assist clients in maintaining their account status and mitigating delinquent accounts.

• Prepare and evaluate customer statements and aging reports.

• Reach out to customers for payment collections and present payment options or reductions for overdue amounts.

• Address internal and external customer inquiries regarding discrepancies, short payments, and payment-related questions.

• Investigate and resolve customer inquiries and disputes.

• Reconcile billing, cash application, and issues at the corporate, property, and product levels.

• Organize and facilitate customer meetings concerning delinquent accounts.

• Review customer accounts to determine resolutions for overdue invoices, credits, and cash amounts on account.

• Engage with interdepartmental teams about outstanding balances.

• Create manual Consolidated Billing Files for specific customer requests.

• Identify billing discrepancies, investigate root causes, and coordinate with the relevant teams or make necessary corrections.

• Act as a subject matter expert on Accounts Receivable processes.

• Provide training or support to newer Accounts Receivable Specialists as necessary.

⛳️ Requirements

• 4-6 years of experience related to Accounts Receivable.

• A Bachelor's degree in Accounting, Business, or Finance is preferred.

• At least 3 years of experience with RealPage is preferred.

• Familiarity with accounting principles.

• Advanced to expert proficiency in Excel, including Pivot Tables and V-Lookups.

• Knowledge of multiple software systems to handle various data sources.

• Exceptional verbal and written communication skills.

• Strong attention to detail, with demonstrated integrity and professionalism.

• Capability to work independently.

• Presentation skills suitable for clients or sales/product teams.

• Ability to effectively manage multiple time-sensitive tasks.

• Proficient in operating a personal computer.

• May be required to lift or move items weighing 10+ pounds.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Paid time off and holidays.

• Opportunities for professional development.

• Performance-based bonuses.

• Annual bonuses and sales incentives may be available based on the applicable plan, role, and individual performance.