AR Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the accounts receivable (AR) team, including full-time employees and contractors, and manage all AR operations.

• Ensure customer invoicing is accurate and delivered in a timely manner.

• Guarantee prompt and precise cash application.

• Handle the company inbox for inquiries related to customer invoicing.

• Create and uphold standard operating procedures for accounts receivable and business partners.

• Collaborate with FinOps, Sales, Operations, and other departments regarding AR issues.

• Participate in customer onboarding calls and devise solutions for complex billing needs.

• Establish new processes, maintain financial standard operating procedures, and audit existing processes for invoicing accuracy.

• Identify root causes and resolve customer AR challenges.

• Address collection issues by reviewing payment plans, payment histories, and credit limits.

• Conduct outreach to customers for overdue payments.

• Ensure internal controls and documentation are maintained and assist with year-end audit requests.

• Develop processes, procedures, and escalation practices for managing bad debt.

• Investigate account discrepancies utilizing billing, collections, account management, and customer data.

• Promote best practices across accounts, teams, and verticals.

• Create AR KPI reporting and forecasting.

• Prepare journal entries and perform account reconciliations as needed.

• Organize regular AR team meetings to discuss trends and brainstorm solutions.

⛳️ Requirements

• Bachelor's degree with a focus on accounting coursework.

• Strong functional knowledge of accounting.

• 3-5 years of prior experience in AR/Billing, Credit, and management.

• Extensive experience with NetSuite.

• Proficient in using various vendor portals, including Amazon Vendor Central.

• Experience with invoicing and payments in a high-volume, manual transactional environment.

• Exceptional attention to detail and a commitment to executional excellence.

• Ability to remain composed under pressure and manage high transaction volumes daily.

• Capacity to prioritize daily tasks based on urgency.

• Strong communication skills.

• Advanced proficiency in Excel.

• Capability to meet monthly and quarterly deadlines.

• Ability to assist with external audit requests.

• Familiarity with international customers, currencies, and billing/tax regulations.

🏝️ Benefits

• Eligibility for an annual bonus.

• Flexible paid time off.

• Eleven paid holidays.

• Flexible work schedules.

• Company contributions to Medical, Dental, and Vision Insurance for employees and their families.

• Employer-paid life insurance for employees.

• Optional additional life insurance coverage.

• Options for Short and Long-Term Disability Coverage.

• Up to 18 weeks of parental leave for birthing parents.

• Up to 10 weeks of parental leave for non-birthing new parents.

• Roth and 401k plans with a 100% match on the first 4%, with immediate vesting.

• Professional Development Reimbursement Program.

• Participation in the Bond Builder DEI committee.

• Twenty (20) free products per year.

• Discount for friends and family.