AR Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Process incoming payments, which include checks, ACH, and wire transfers.

• Monitor accounts receivable aging, identify overdue balances, and perform timely follow-ups with customers to secure payments.

• Oversee the complete collections process, which involves customer outreach, documenting collection activities, tracking payment commitments, and updating account records.

• Reconcile customer accounts while investigating and resolving discrepancies such as unapplied payments, short payments, credits, and billing issues.

• Ensure accurate maintenance of customer account information, payment histories, collection notes, and supporting documentation.

• Collaborate with Accounts Receivable, Sales, and Customer Service teams to address billing inquiries, payment challenges, and customer account discrepancies.

• Monitor and manage the shared Accounts Receivable email inbox.

• Prepare and deliver regular collections reports and metrics to management.

• Maintain a professional and customer-oriented approach when communicating with both internal and external clients.

• Assist with monthly, quarterly, and year-end closing processes.

• Keep accurate financial records and documentation for audit purposes.

• Provide support during financial audits and assist with financial reporting.

• Carry out other administrative and accounting tasks as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Additional certification or education in accounting or finance is advantageous.

• 1-3 years of experience in accounts receivable or collections.

• Strong understanding of fundamental accounting principles and practices.

• Proficient in Microsoft 365, particularly Excel.

• Experience with NetSuite is a plus.

• Exceptional attention to detail and the ability to work independently with minimal supervision.

• Excellent organizational and time-management abilities.

• Strong written and verbal communication skills.

• Capable of handling sensitive financial information discreetly and maintaining confidentiality.

🏝️ Benefits

• Opportunities for professional growth.

• Continuous learning opportunities.

• Recognition as one of the "Best Places to Work."