Patient Collections – CCO Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that collections within a call center setting are precise, timely, and thoroughly documented from a Centralized Collections Office.

• Facilitate efficient cash collection through reimbursement methods while ensuring adherence to pertinent laws, regulations, Hanger policies, and compliance programs.

• Follow adjustment, refund, and write-off policies and procedures diligently.

• Handle inbound collection calls effectively.

• Maintain and manage databases by entering, updating, retrieving data, formatting, and generating reports.

• Address outstanding invoice issues from overdue accounts.

• Respond to inquiries from customers or external collection agencies.

• Make calls or send messages regarding unresolved issues.

• Examine and monitor assigned encounters along with relevant collection reports.

• Assess open encounters for collection activities.

• Conduct collection calls and utilize online resources professionally while enhancing customer relationships.

• Resolve billing issues and minimize accounts receivable delinquency.

• Collect customer payments according to their due dates.

• Identify factors contributing to account delinquency and discuss them with management.

• Provide prompt follow-up.

• Send correspondence urging payment of overdue accounts.

• Communicate effectively with Patient Care Clinics regarding collection activities.

⛳️ Requirements

• Minimum of 2 years of experience in medical collections.

• At least 2 years of office administrative experience.

• High school diploma or equivalent is required.

• Must possess or be eligible to acquire a valid driver’s license and driving record that meets the standards outlined in Hanger’s Motor Vehicle Safety Policy and Procedures.

• An associate degree is preferred.

• Experience in a medical office is preferred.

• Familiarity with EMR systems (NextGen and/or OnBase) is preferred.

• Ability to type at least 40 words per minute with accuracy is preferred.

• Strong interpersonal, oral (including telephone), and written communication skills are essential.

• Capability to follow both written and verbal instructions.

• Ability to work effectively with physically challenged individuals.

• Working knowledge of state, federal, and regional collection and reimbursement laws, along with HIPAA and other medical insurance regulations and terminology (CPT, ICD-10, HCPCS, modifiers, coding, and documentation guidelines).

• Proficient in computer skills, including Windows-based office applications (Word, Excel, PowerPoint), email, and automated billing systems.

• Competent in using necessary office equipment such as facsimile machines, calculators, postage machines, and copiers.

• Excellent organizational skills with the ability to manage multiple tasks while maintaining a high level of detail orientation in a fast-paced environment.

• Proficient in basic math and accounting skills.

🏝️ Benefits

• Annual bonus: up to 5% of base pay based on bonus criteria.

• Competitive compensation packages.

• 8 paid national holidays plus 4 additional floating holidays.

• Paid time off (PTO) that includes vacation and sick leave.

• Medical, dental, and vision benefits.

• 401k savings and retirement plan.

• Paid parental bonding leave for new parents.

• Generous employee referral bonus program.

• Mentorship programs available for both mentors and mentees.

• Student loan repayment assistance based on location.

• Opportunities for regional and national traveling CPO/CO/CP positions.

• Participation in local and national events such as Hanger’s BAKA Bootcamp and EmpowerFest.