Revenue Specialist I – Collections

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Process patient insurance details during the patient intake procedure.

• Collect payments on any outstanding patient balances.

• Address credits when overpayments from payers necessitate refunds.

• Execute revenue operations tasks related to medical insurance collections, credits, or establishing patient insurance coverage.

• Liaise with insurance payers to confirm appropriate coverage and ensure timely and accurate reimbursement for dialysis services.

• Respond to payer inquiries accurately and without delay.

• Collaborate with revenue operations teams to guarantee smooth processes.

• Work in partnership with insurance counselors, social workers, and facility administrators.

• Identify opportunities for process modifications and continuous improvements.

• Keep patient account information current.

• Uphold the confidentiality of both company and patient data.

• Participate in team meetings, phone conferences, and training sessions.

• Adhere to teammate guidelines, employment policies, and department or company procedures.

⛳️ Requirements

• High school diploma or equivalent.

• Basic computer proficiency.

• Competence in MS Word, Excel, and Outlook.

• Experience in collections is preferred.

• Candidates are expected to work MST hours.

• Strong critical thinking and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Ability to adapt swiftly and demonstrate resilience.

• Initiative and drive to manage a portfolio and navigate assigned queues.

• Capability to maintain confidentiality in line with HIPAA regulations and DaVita policies.

• Willingness to work overtime as necessary.

• Previous healthcare experience is not required.

🏝️ Benefits

• Flexible scheduling.

• Community-oriented work culture.

• Comprehensive benefits package.

• Competitive “pay for performance” compensation structure.

• Enjoyable and positive work environment.

• Generous paid time off (PTO).

• Medical, dental, and vision insurance.

• 401(k) matching.

• PTO cash-out options.

• Family resources available.

• Employee Assistance Program (EAP) counseling sessions.

• Access to Headspace®.

• Backup care for children and elderly family members.

• Maternity and paternity leave.

• Opportunities for professional development.

• On-demand virtual leadership and development courses.

• Rewards based on performance.

• Flexible remote/work-from-home options.