Revenue Specialist I – Collections

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Process patient insurance details during the patient intake procedure.

• Collect payments for outstanding patient balances.

• Address credits when payer overpayments necessitate refunds.

• Execute revenue operations tasks pertaining to medical insurance collections, credits, and setting patient insurance coverage.

• Liaise with insurance payers to guarantee proper patient coverage and timely, accurate reimbursement for dialysis services.

• Respond promptly and accurately to communications from payers.

• Collaborate with revenue operations teams to ensure smooth processes.

• Partner with insurance counselors, social workers, and facility administrators.

• Identify opportunities for process improvements and changes.

• Keep patient account information current.

• Ensure confidentiality of company and patient information.

• Attend team meetings, phone conferences, and training sessions as required.

• Adhere to teammate guidelines, employment policies, and departmental or company procedures.

⛳️ Requirements

• Preferred experience in collections.

• Candidates must be available to work MST hours.

• Strong critical thinking and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Ability to adapt swiftly and demonstrate resilience.

• Ownership of a book of business, with the motivation and initiative to work through the queue.

• High school diploma or equivalent qualification.

• Basic computer proficiency.

• Familiarity with MS Word, Excel, and Outlook.

• Capacity to maintain confidentiality in line with HIPAA regulations and DaVita policies.

• Willingness to work overtime as necessary.

🏝️ Benefits

• Flexible scheduling options.

• A community-focused work culture.

• A comprehensive benefits package.

• Competitive pay structure based on performance.

• A fun and positive work atmosphere.

• Generous paid time off (PTO).

• Medical, dental, and vision insurance coverage.

• 401(k) matching program.

• Paid time off benefits.

• PTO cash out options.

• Family resources available.

• EAP counseling sessions offered.

• Access to Headspace®.

• Backup child and elder care services.

• Maternity and paternity leave policies.

• Opportunities for professional development.

• On-demand virtual leadership and development courses.

• Performance-based rewards system.

• Benefits eligibility starts the first day of the month following or coinciding with one month of continuous employment.