Appraisal Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research on the actual cash value of vehicles utilizing current market data to achieve fair total-loss settlements.

• Verify title status and investigate customizations, previous damages, and overall vehicle condition.

• Recognize salvage-title, grey-market, custom/modified, and previously damaged vehicles to ascertain true market value.

• Analyze DMV reports and pinpoint the correct ownership-transfer documents.

• Secure lienholder payoff amounts along with Letters of Guarantee.

• Negotiate storage fees with body shops and towing companies.

• Address written correspondence and direct requests for accurate documentation.

• Keep updated on vehicle values, industry and market developments, state licensing requirements, and company policies and procedures.

• Contact adjusters to verify coverage, identify potential limit issues or possible fraudulent activities, and secure property-damage settlement approvals.

• Reach out to insured individuals, claimants, or their representatives concerning total-loss claims.

• Maintain thorough documentation of material damage and submit reports in a timely manner.

• Engage in comprehensive training while receiving ongoing guidance and support.

⛳️ Requirements

• High School Diploma or GED is required.

• Must obtain a Company-sponsored Adjuster’s license upon hiring, which includes a fingerprint background check.

• Experience in Total Loss handling or customer service is necessary.

• Proven proficiency in MS Office applications (Outlook, Word, Teams) and claims-related software is essential.

• Advanced written and verbal communication skills are required.

• Ability to multitask in a dynamic environment, prioritize duties, and deliver precise work products.

• Capability to foster engagement and maintain high morale among team members.

• Strong collaboration skills are necessary.

• Ability to build rapport through emotional intelligence is essential.

• Self-motivation and accountability while working remotely are required.

• A dedicated workspace free from distractions is mandatory.

• Must be capable of maintaining a sedentary position for prolonged periods.

• Must be able to communicate electronically and via telephone with team members, customers, and external parties.

• Must have the ability to operate and type on a computer, laptop, and/or other Company-issued electronic devices for extended durations.

• Must be able to access and utilize the Company computer system effectively.

• Preferred: Associate Degree.

• Preferred: 6+ months of related experience.

• Preferred: Experience managing high call volumes in a professional call center environment.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off, including vacation, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs offering potential holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance options.

• 401(k) retirement savings plan with company matching contributions.

• An engaging work environment.

• Opportunities for promotion.

• Education assistance programs.

• Professional and personal development opportunities.

• Company recognition initiatives.

• Health and wellbeing resources, including complimentary mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

• Bonus potential.