Appointment Setter – Inside Sales

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Conduct a high volume of outbound calls to potential customers and manage inbound calls as necessary.

• Transform new and existing leads into qualified appointments for Design Consultants.

• Pose discovery questions to grasp homeowners’ projects, needs, motivations, and timelines.

• Establish value in consultations and confidently request appointments.

• Address inquiries, hesitations, and objections while ensuring a positive customer experience.

• Follow up with leads via phone, text, and email.

• Re-engage former opportunities and convert renewed interest into appointments.

• Keep accurate customer information and detailed notes in the CRM.

• Strive to meet appointment-setting goals and performance KPIs.

• Utilize coaching, feedback, and performance metrics to enhance results.

• Record and dispatch personalized video messages to homeowners post-booking.

• Collaborate remotely with the scheduling and sales teams to ensure successful in-home consultations.

⛳️ Requirements

• Prior experience in inside sales, appointment setting, lead conversion, outbound sales, or a similar performance-driven environment is highly preferred.

• Confident and professional phone demeanor with the ability to quickly establish rapport.

• Strong discovery abilities and the capacity to ask insightful questions.

• Confidence in managing objections and steering conversations toward a clear next step.

• Competitive, goal-oriented attitude and eagerness to achieve measurable results.

• Resilience and the ability to maintain confidence in the face of rejection.

• Strong sense of accountability, reliability, and follow-through.

• Coachable attitude and ability to swiftly turn feedback into actionable improvements.

• Capability to remain focused, productive, and self-motivated in a remote work environment.

• Reliable high-speed internet connection.

• A quiet, professional workspace.

• Proficient computer skills and the ability to learn and navigate CRM and communication systems.

• Comfortable making over 100 calls per day while ensuring call quality and professionalism.

• Weekend availability is required.

• Must reside in California, Arkansas, Oklahoma, or Washington.

🏝️ Benefits

• Uncapped performance-based incentives linked to the number of appointments generated.

• Additional bonus opportunities available.

• Equipment provided by the company.

• Internet stipend offered.

• Eight paid holidays each year.

• Up to 80 hours of vacation accrued annually.

• 40 hours of sick leave per year.

• Eligibility for 401(k) after 90 days of employment.

• Medical insurance with the company covering 50% of the base plan premium.

• Additional benefit options including dental, vision, life insurance, HSA, and FSA.

• Continuous coaching and professional development opportunities.

• Potential for career advancement.

• Remote work opportunity.