This is a fully remote position, open to applicants in South Africa.

📋 Description

• Reach out to leads who have opted in and express interest in aesthetic treatments, ensuring timely follow-up on inquiries.

• Conduct scripted phone assessments to gauge lead interest and determine suitability for consultations.

• Clarify the consultation booking process and assist leads in securing appointments with a deposit.

• Address objections with confidence and professionalism, utilizing a warm and consultative approach.

• Modify conversations as needed while adhering to provided guidelines beyond the scripted dialogue.

• Keep precise records in the CRM, maintaining tracking sheets, lead statuses, and booking information.

• Oversee leads across various clinic accounts while ensuring high booking rates and follow-up standards.

• Track lead progress and ensure that inquiries are followed up on and properly documented.

• Achieve booking and performance goals while providing a positive experience for potential patients.

⛳️ Requirements

• A minimum of 2 years of experience in appointment setting, inbound lead follow-up, sales development, or call center roles, specifically supporting the US market.

• Experience in healthcare, medical aesthetics, med spas, beauty, or wellness is highly beneficial.

• Exceptional spoken English with a neutral or US-influenced accent, and a warm, positive, and empathetic telephone demeanor.

• Strong communication and listening abilities, capable of quickly establishing rapport and confidently guiding conversations.

• Comfortable with consultative sales methods, following scripts, handling objections, and adapting to unscripted discussions.

• Familiarity with CRM systems and maintaining accurate administrative records; experience with GoHighLevel is preferred.

• Highly organized, dependable, and able to manage multiple lead pipelines without losing track of follow-ups.

• A reliable home office setup with stable internet and a power backup solution.

• Consistent availability to work during US Eastern business hours.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• A supportive and dynamic team environment.

• Flexible working arrangements.