Applications Manager – Service Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Ensure the consistent operation and monitoring of applications.

• Oversee and coordinate activities to guarantee availability, recoverability, performance, and resource efficiency.

• Analyze and resolve application incidents while developing effective workarounds.

• Provide support and guidance to users regarding application usage and process execution.

• Keep application users informed about incidents, notifications, and scheduled interruptions.

• Facilitate communication among business units, application owners, support teams, and developers.

• Assist in the specification, testing, and deployment of application releases.

• Plan and coordinate releases, including the preparation of installation plans.

• Collect technical requirements and develop solution concepts for application enhancements.

• Align release agreements and ensure implementation coordination with relevant stakeholders.

• Maintain and enhance interfaces between applications.

• Create and support change requests for application developers.

• Draft, update, and maintain operating procedures, user manuals, and technical documentation.

• Prepare analyses and statistics tailored to customer needs.

• Conduct data cleansing and maintenance tasks.

⛳️ Requirements

• Completed education or training in computer science, business information systems, or a related qualification.

• Multiple years of experience in application management, service management, or application operations.

• Extensive experience in operating and supporting business applications.

• Strong knowledge of release and deployment management, along with planning and coordinating application releases.

• Proven capability to analyze, troubleshoot, and permanently resolve application incidents.

• Good understanding of interface management and collaboration with various IT and business departments.

• Experience in creating, maintaining, and updating technical documentation, operating procedures, and user manuals.

• Familiarity with data maintenance and the preparation of customer-specific analyses and statistics.

• Excellent communication and coordination skills.

• Independent, organized, and solution-oriented work approach.

• Strong customer and service orientation, complemented by teamwork and a high sense of responsibility.

• Analytical mindset and a high degree of initiative.

• Fluent in German and proficient in English.

🏝️ Benefits

• 100% workload during the onboarding phase (approximately 2 months), followed by a reduction to 50%.