Applications Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee the Epic Tapestry applications team, which includes analysts, consultants, and support personnel.

• Manage the functionality of Epic Tapestry, encompassing Managed Care Administration, Utilization Management, Contracts, Membership, Benefits, Provider Management, and associated workflows.

• Set priorities, application strategy, and project roadmaps in collaboration with operational and IT leadership.

• Supervise application design, configuration, testing, implementation, upgrades, optimization, and production support.

• Ensure that Epic builds and workflows adhere to organizational standards, Epic best practices, and governance processes.

• Oversee application-related projects, managing scope, timelines, resources, risks, dependencies, and deliverables.

• Mentor and develop Epic analysts while guiding them through complex builds, workflows, and troubleshooting challenges.

• Facilitate cross-application dependencies and integrations with other Epic applications and technical teams.

• Convert business requirements into Epic solutions in collaboration with stakeholders from health plans, managed care, utilization management, contracting, claims, and provider operations.

• Lead the escalation and resolution of issues related to high-priority applications and operational matters.

• Support Epic upgrades, enhancements, testing initiatives, go-live activities, and stabilization efforts.

• Monitor team performance, application stability, service levels, and project delivery metrics.

• Communicate the status of applications, associated risks, priorities, and strategic recommendations to senior leadership.

⛳️ Requirements

• Bachelor's degree in Information Technology, Healthcare Administration, Business, or a related field is preferred.

• A minimum of 5 years of experience with Epic applications, particularly significant experience supporting Epic Tapestry.

• Previous experience managing or leading an Epic application team is strongly preferred.

• Comprehensive knowledge of managed care, payer, health plan, utilization management, provider, membership, benefits, and/or claims-related workflows.

• Experience in leading Epic implementations, upgrades, optimization initiatives, or major application projects.

• Strong understanding of Epic governance, change control, testing, release management, and production support processes.

🏝️ Benefits

• 4 to 5 month contract role.

• Equal opportunity employment.

• Diverse and inclusive workforce.