Applications Administrator – Clarity

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Provide Level 2 support for routine Clarity incidents and service requests.

• Take ownership of assigned tickets until resolution or appropriate escalation occurs.

• Keep ticket updates, resolution notes, and supporting documentation current.

• Carry out regular Clarity administration and operational support tasks.

• Monitor the application’s health, support queues, scheduled jobs, interfaces, batch processes, and automated operations.

• Identify any failed jobs, interfaces, or scheduled processes and adhere to recovery or escalation protocols.

• Conduct data integrity checks and validate operational data.

• Assist with user access, permissions, application administration, and license utilization reviews.

• Help with application configuration and test incidents, fixes, enhancements, upgrades, patches, and releases.

• Develop and execute test cases, support User Acceptance Testing (UAT), production-readiness checks, deployments, and post-deployment validation.

• Maintain runbooks, knowledge articles, KEDB entries, standard operating procedures, and support documentation.

• Engage in knowledge-transfer activities and share operational insights.

• Support processes related to incidents, requests, problems, changes, and releases.

• Assist with Key Performance Indicators (KPI), Service Level Agreements (SLA), backlog management, operational reporting, disaster recovery exercises, user guidance, and training materials.

• Collaborate with Developers, the Team Lead, infrastructure, and other support teams on escalated issues.

• Perform administrative tasks in line with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit protocols.

• Manage control evidence and aid in access reviews, audit evidence collection, and control testing.

• Participate in 16x5 support coverage, on-call support, weekend patches, releases, deployments, and maintenance activities.

⛳️ Requirements

• Bachelor's Degree along with 2 years of experience in enterprise systems administration and infrastructure support.

• Degree in Information Technology, Computer Science, Engineering, Business Systems, or a related field.

• Foundational understanding of enterprise application support or application administration.

• Basic knowledge of relational databases and SQL.

• Strong analytical and troubleshooting skills.

• Ability to adhere to documented operational and change-control processes.

• Meticulous attention to detail and documentation.

• Effective communication skills with both business users and technical teams.

• Proven capability to learn new technologies quickly.

• Willingness to support scheduled weekend maintenance and engage in an on-call rotation as necessary.

• Foundational or early-career hands-on experience with Clarity PPM administration or production application support.

• Basic knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and standard operational procedures.

• Basic SQL proficiency for data validation, investigation, and operational support.

• Introductory exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations.

• Experience in monitoring batch jobs, interfaces, scheduled processes, application health, and managing failed-process recovery or escalation.

• Experience supporting incident and service-request queues while maintaining accurate ticket updates and following documented escalation procedures.

• Experience in creating or executing test cases and assisting with UAT, patches, releases, and post-deployment validation.

• Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles.

• Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is desirable.

• Proven ability and commitment to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time.

🏝️ Benefits

• Fully remote work arrangement.

• Participation in a 16x5 support coverage model.

• On-call support as assigned.

• Structured knowledge transfer, cross-training, and progressive technical development opportunities.

• Chance to develop skills in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs.