Applications Administrator – Clarity

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Deliver Level 2 support for standard Clarity incidents and service requests.

• Take ownership of assigned tickets until resolution or appropriate escalation.

• Ensure timely updates to tickets, resolution documentation, and supporting materials.

• Conduct routine Clarity administration and provide operational support.

• Oversee application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.

• Detect failed jobs, interfaces, or scheduled processes and follow recovery or escalation protocols.

• Execute routine data integrity checks and assist in corrective-action procedures.

• Support user access management, permissions, license utilization reviews, configuration tasks, testing, UAT, production readiness checks, deployments, releases, patches, and post-deployment validation.

• Maintain runbooks, knowledge articles, entries in the Known Error Database, standard operating procedures, and other support documentation.

• Engage in knowledge transfer activities and disseminate new operational insights.

• Assist in incident, request, problem, change, release management, KPI, SLA, backlog, and operational reporting processes.

• Contribute to Disaster Recovery exercises and recovery measures.

• Aid in developing user guidance and training materials.

• Collaborate with Developers, the Team Lead, infrastructure personnel, and other support teams regarding incidents and escalations.

• Carry out administrative tasks while adhering to SOX controls, access management standards, security policies, segregation of duties requirements, and audit procedures.

• Maintain control evidence and support access reviews, audit evidence collection, and control testing.

• Participate in 16x5 support coverage, on-call assistance, and planned weekend maintenance activities.

• Advance technical expertise in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs.

⛳️ Requirements

• Bachelor's Degree and a minimum of 2 years of experience in enterprise systems administration and infrastructure support.

• Degree in Information Technology, Computer Science, Engineering, Business Systems, or a similar field.

• Basic knowledge of enterprise application support or application administration.

• Fundamental understanding of relational databases and SQL.

• Strong analytical skills and troubleshooting abilities.

• Capacity to adhere to documented operational and change-control protocols.

• High attention to detail and documentation integrity.

• Effective communication skills with both business users and technical teams.

• Proven ability to adapt to and learn new technologies.

• Willingness to support planned weekend maintenance and participate in an on-call rotation when required.

• Foundational to early-career hands-on experience with Clarity PPM administration or production application support.

• Basic knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational tasks.

• Basic SQL skills for data validation, troubleshooting, and operational support.

• Initial exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is essential.

• Experience in monitoring batch jobs, interfaces, scheduled processes, application health, and resolving or escalating failed processes.

• Experience in managing incident and service request queues, ensuring accurate ticket updates, and following documented escalation procedures.

• Experience in creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation.

• Familiarity with application access administration, operational controls, documentation, runbooks, or knowledge articles.

• Preferred exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements.

• Demonstrated willingness and capability to enhance Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time.

• Clarity PPM administration expertise.

• SQL proficiency.

• Application configuration knowledge.

• Application monitoring skills.

• Batch and scheduled job monitoring capabilities.

• Interface monitoring experience.

• Data integrity validation skills.

• User and access administration knowledge.

• REST API experience.

• XML and web services familiarity.

• Linux knowledge.

• GEL scripting skills.

• NSQL understanding.

• XOG proficiency.

• Knowledge Management and KEDB familiarity.

• SOX control execution experience.

• Access management and change control procedure knowledge.

🏝️ Benefits

• Fully remote work arrangement.

• Participation in a 16x5 support coverage model.

• On-call support as assigned.

• Structured knowledge transfer, cross-training, and progressive technical development opportunities.

• Training and development in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs.