Application Support Engineer

This is a fully remote position, open to applicants in Dominican Republic, +2 more countries.

📋 Description

• Oversee and prioritize production issues and incidents related to applications.

• Diagnose HTTP and browser-related challenges utilizing browser Developer Tools.

• Conduct API testing and troubleshooting with Postman.

• Execute basic SQL queries to verify and investigate application data.

• Examine issues to identify possible causes or trends.

• Review and interpret fundamental logs and error messages during troubleshooting.

• Clearly document technical insights, troubleshooting procedures, and solutions.

• Effectively convey technical issues and findings to internal teams and stakeholders.

• Adhere to established troubleshooting and escalation protocols.

• Collaborate with other technical teams when further investigation is necessary.

⛳️ Requirements

• English Level: Intermediate–Advanced (B2+).

• Comprehensive understanding of HTTP principles and REST APIs.

• Basic SQL knowledge and capacity to execute queries for data validation and troubleshooting.

• Practical experience with Postman for API testing.

• Experience in troubleshooting web or application issues using browser Developer Tools.

• Strong written and verbal communication skills in English.

• Excellent analytical and problem-solving abilities.

• Capability to document technical findings and troubleshooting efforts clearly.

• Ability to work autonomously while effectively collaborating with technical teams.

• Familiarity with application and system logs.

• Basic understanding of JSON.

• Knowledge of authentication concepts such as tokens, API keys, or basic authentication.

• Prior experience in Application Support, Technical Support, Production Support, or a related role.

• Understanding of incident management and troubleshooting procedures.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.