Application Analyst – Genesys

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Identify, map, measure, analyze, and enhance clinical and business processes, challenges, and information requirements for designated applications.

• Conduct analysis of current and future workflows and outline essential business processes utilizing reengineering methods, industry standards, and best practices.

• Create business requirements documentation employing case diagrams, data flow diagrams, data models, and object models.

• Assess proposed solutions in relation to business and clinical needs.

• Convert user requirements into functional and technical design specifications.

• Prioritize requirements and evaluate technological impacts.

• Configure relevant systems to align with business requirements.

• Develop test plans, test cases, and test scripts.

• Execute unit, integration, system, and end-user acceptance testing.

• Monitor problem reports and document final outcomes.

• Create training materials and deliver training to clients, support staff, trainers, and end-users.

• Oversee system functionality and clinical and business processes, implementing modifications as necessary.

• Clarify assigned applications and related systems to users, assisting with application functionality and process flow.

• Establish and maintain workflows, requirements, specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guides.

• Complete change and quality control documentation.

• Communicate project status and updates to clinic users, including any potential delays or downtime.

• Manage various user requests and priorities.

• Schedule and oversee application version upgrades.

• Provide application support and troubleshooting, responding to user inquiries.

⛳️ Requirements

• Bachelor's Degree (or equivalent knowledge) in Computer Science or a related field.

• Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing, and documentation.

• Proficient in using applications, operating systems, databases, basic hardware, platforms, connectivity, and interface design.

• Experience in healthcare applications.

• Project management experience with the ability to utilize project management software.

• Capable of working with minimal supervision, balancing multiple tasks, setting priorities, and completing assignments on time.

• Strong organizational and analytical skills.

• Excellent problem-solving and issue resolution abilities.

• Exceptional written and oral communication skills.

• Ability to collaborate closely with healthcare application users, vendors, and technical professionals.

• Ability to translate user requirements into system specifications.

• Familiarity with change management practices and procedures.

• Understanding of technical components and their relationship to applications.

• Willingness to undertake approximately 30% work-related travel.

• Capability to operate necessary equipment and occasionally lift up to 40 lbs.

• No relocation assistance available.

• No sponsorship or visa transfer available now or in the future.

🏝️ Benefits

• Comprehensive Total Rewards benefits and well-being programs.

• Competitive compensation.

• Premium pay options such as shift and on-call pay.

• Incentive pay for select positions.

• Opportunity for annual performance-based salary increases.

• Paid Time Off programs.

• Medical, dental, vision, life, and Short- and Long-Term Disability benefits.

• Flexible Spending Accounts for eligible healthcare and dependent care expenses.

• Adoption assistance and paid parental leave.

• Defined contribution retirement plans with employer matching.

• Financial wellness programs.

• Educational Assistance Program.