Application Administrator – Endpoint

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and provide assistance for complex software application issues faced by end users.

• Act as the main liaison between IT and designated functional business areas for ongoing application configuration improvement initiatives.

• Identify and resolve intricate software application problems escalated by other members of the software application team.

• Deliver accurate and efficient solutions while ensuring consistently high-quality support for end users.

• Collaborate with IT and business resources to address technical challenges and facilitate business operations.

• Mentor and guide newer or less experienced team members.

• Execute IT-related tasks for projects that align with company priorities.

• Identify and suggest system enhancements to mitigate user issues.

• Record issues and solutions using the incident tracking system.

• Inform the team, peers, and management about new support challenges.

• Document processes and procedures for training both the IT team and end users.

• Undertake other job-related responsibilities as assigned.

⛳️ Requirements

• A minimum of 2 years of experience in business systems analysis, including the capability to create flow charts for processes.

• At least 2 years of experience with Structured Query Language (SQL).

• Experience collaborating with an offshore development and quality assurance team.

• Proficiency in writing reports, business correspondence, and procedures manuals.

• Minimum of 2 years of experience administering and supporting end-user applications (e.g., Oracle ERP, Order to Cash, Fleet Management, Finance, Human Resources).

• This position is not eligible for sponsorship.

🏝️ Benefits

• Comprehensive medical benefits coverage, including dental and vision plans.

• Health care and dependent care spending accounts.

• Short- and long-term disability coverage.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).