Application Administrator

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Configure and adjust in-house, vendor-hosted, cloud-based, and Commercial Off-The-Shelf (COTS) software applications.

• Participate in solution design, configuration, deployment, maintenance, and upgrades.

• Oversee system security, user roles and permissions, application monitoring, and performance enhancement.

• Gather and document business requirements, configuring program properties to address business needs.

• Conduct system administration for COTS applications.

• Collaborate with business stakeholders to develop solutions and offer technical expertise on application implementation project teams.

• Ensure compatibility and interoperability of in-house applications.

• Monitor, maintain, support, and optimize production applications.

• Engage in daily monitoring and troubleshooting of in-house and COTS applications.

• Provide orientation and training for end users.

• Coordinate with vendors to resolve issues and emergencies.

• Execute Tier III troubleshooting and liaise with developers and suppliers.

• Support testing and end-user reviews for modified and new systems.

• Work with analysts, designers, and system owners on software testing.

• Evaluate, install, configure, and support enterprise application deployments and enhancements.

• Analyze documentation and technical specifications for applications in deployment or consideration.

• Prepare functional development specifications and system configuration adjustments.

• Collect detailed requirements for large-scale projects and enhancements.

• Coordinate User Acceptance Testing (UAT).

• Contribute to Business Requirements Document (BRD) and functional specification documents.

• Provide System Requirements Document (SRD) and Software Engineering Specification (SES) documents to UAT and system testing groups.

• Document process design, user requirements, functional/system requirements, test plans, and integration initiatives.

• Assist in data migration and cutover plans.

• Create written reference and support materials for reporting, analytics, and decision-support solutions.

• Ensure the quality and accuracy of documentation produced by team members.

• Develop and monitor project plans to ensure timely delivery of deliverables.

⛳️ Requirements

• A minimum of 4 years of experience, including over 3 years of direct, hands-on experience in full lifecycle implementations, in-depth functional configuration, and/or Tier 3 systems troubleshooting.

• Extensive experience with core software applications such as Desire2Learn, ServiceNow, Salesforce.com, Saba, Liferay Portal, SharePoint, WebEx, Wimba, or similar products.

• Familiarity with ITIL processes.

• Experience in generating and presenting business process definitions, gap/fit analysis, and pre-implementation workshops.

• Proven ability to create and maintain business requirements documents, statements of work, project plans, test plans, and other project-related documentation.

• Experience in defining solution strategies, constructing business cases, analyzing systems requirements, developing process maps and swim lanes, designing and prototyping solutions, defining testing requirements, establishing support procedures, and implementing effective solutions.

• Proficient in software tools including Microsoft Word, advanced MS Excel data manipulation and formatting, and MS Access.

• Exceptional written and verbal communication skills.

• Strong listening and interpersonal skills.

• Capable of conveying ideas in both technical and user-friendly terms.

• Strong attention to detail.

• Ability to prioritize and execute tasks in a high-pressure setting while managing competing information.

• Ability to thrive in a team-oriented, collaborative environment.

• Robust analysis and decision-making capabilities in an application development or ERP implementation context.

• Ability to work independently, manage workload effectively, and report on project status.

• Knowledge of relevant data privacy practices and regulations.

• Bachelor's Degree preferred.

• A cover letter and resume are required.

🏝️ Benefits

• 22 days of paid vacation.

• 15 days of sick leave.

• 3 personal days.

• 16 paid holidays (17 during general election years).

• Comprehensive health care, including medical with vision, dental, and prescription plans for individuals and families.

• Term Life Insurance.

• Accidental Death and Dismemberment Insurance.

• Long-Term Disability (LTD) Insurance.

• Flexible Spending Accounts for medical and dependent care expenses.

• Optional Retirement Program (ORP) or participation in the Maryland State Retirement and Pension System (MSRPS).

• Supplemental retirement plans including 401(k), 403(b), 457(b), and Roth options.

• Tuition remission for Regular Exempt Staff; spouses and dependent children eligible for undergraduate tuition remission after two years of service.